Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,980 Reviews)
Open Ratings Snapshot
Rating breakdown 5,980 reviews
5 Stars
4,688
4 Stars
985
3 Stars
207
2 Stars
47
1 Star
53
87%of customers recommend this product. 
(
141 out of 162
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3 out of 5
3
Too much AI, worse instead of better
on January 31, 2026
Posted by: IJP10
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
I just "upgraded" from an S10 because my old phone was damaged. I am sad. The S25 has too much AI nonsense mucking it up.
Things that worked well before have been changed to AI and are now worse. For example, Smart Select which worked great and I used nearly daily is now AI Select. It is slower and more cumbersome now. It no longer snaps to photos. And it has an annoying and worthless magical sort of glow, as if we will think this is really so "Intelligent" because it glows.
I miss the headphone jack and was sad to have to replace my headphones (wasted money). I NEVER want bluetooth and the hassle of charging them much less being an experiment in what that does to one's brain. Plus I have found zero wireless headphones that fit my ears without extreme pain. The old Samsung wired ones that came with the S10 fit.
I also hate that all the external buttons are now on the right side. my phone holder in the car covers the power button, causing it to accidentally activate AI.
Overall, wish they would stop it with the AI no one wants.
Response from Samsung USBy R&R Team, February 2, 2026
Hello IJP10, thank you for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device can come with a learning curve that can cause frustration. We have provided a link to an article tohelp you with the refresh rate of your device to help you maximize the speed of your phone. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not finding enjoyable or useful for your needs. We have also provided a link to the Samsung Support Team to assist you with any questions, and if you are wanting to continue to use your favorite wired headphones with a USB-C to headphone jack adatper. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Software Updates Never End
on January 31, 2026
Posted by: hatesamsung
I hate Samsung Phones. The updates software are never ending. I downloaded a software update and two days later, another update shows up. Never again
Response from Samsung USBy R&R Team, February 2, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your phone. We have provided a link to the full device manual to assist you with the different setting options available on your device to best align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone
on January 29, 2026
Posted by: Harleigh
Expertise:Beginner
Verified Purchase:Yes
Product is very good electronic device, I much like
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hey Harleigh, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are finding this device to be good for your usage. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your preferences, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fast, faster, fastest!
on January 29, 2026
Posted by: Michael W
Verified Purchase:Yes
Love the size, weight, battery life, and app transfer process.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Michael W, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are loving the inital setup and usage of your device. We have provided a link to the full manual to help you with all of the enhanced capabilities of your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever
on January 26, 2026
Posted by: John
Verified Purchase:Yes
Crazy good battery life and super fast. Very happy with it.
Response from Samsung USBy R&R Team, January 27, 2026
Hi there John, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear how pleased you are with the enhanced speed and battery life of your device. We have provided a link to the complete manual for your device to help you discover all of the amazing features including Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New S25
on January 14, 2026
Posted by: Anonymous
Verified Purchase:Yes
Transition was easy and smooth from the old Samsung phone
Response from Samsung USBy R&R Team, January 15, 2026
Hey John Smith, thank you for your feedback on your Samsung Galaxy S25. We are so happy to hear that you had such a great experience with the data transfer and inital setup of your new device. We have provided a link to the full manual for your new device to help you fully explore your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy S25
on January 11, 2026
Posted by: AnnT
Verified Purchase:Yes
I had a Samsung Galaxy S9 that was still working but the battery wouldnt last all day. I decided to upgrade to a S25 and I am very pleased. I love my new phone. It was super easy to set up and I didn't have to go to my carrier's store to have them do it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi AnnT, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are pleased with your upgrade to your new device. We have provided links to resources to assist you with further exploration of your new device including Galaxy AI, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on January 11, 2026
Posted by: Jake
Great phone has so many biometrics and time savers like double screen or it's jut a list of things. I was devastated when it wS stolen and i had to downgrade it sucked and made me realize how much i liked it great phones
Response from Samsung USBy R&R Team, January 30, 2026
Hi Jake, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are finding your new device to be great for your usage, and that features have been enhanced. We have provided a link to the Samsung Support Team for your convenienc eif you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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