Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,543 Reviews)
Rating breakdown 5,543 reviews
5 Stars
4,338
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Excellent phone
on November 12, 2025
Posted by: Juanna
[This review was collected as part of a promotion.] I love the features it had and the camera is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible performance and system layout
on November 12, 2025
Posted by: Usetolovesamsung
from New Mexico
Expertise:Expert
Terrible new system. Just switched from the S20 5G and this new phone is Terrible. You have to swipe down and right to see notifications as opposed to them being right there less choice in phone set up, forced updates you don't want or need unless you're Tech savy enough to figure it out. A.I, galaxy assistant all forced to be on you're phone that i don't want but don't have a choice. So many system operations that it drains your battery. Basically had to give this phone a lobotomy to get it up to 17 hours minimum of battery life. I've since given the phone away and gotten my S20 5G fixed for simple and easy use again. Do not buy this for a grandparent or parent if they aren't tech savvy. They will not get it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, November 13, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device after a longer period of time can come with a learning curve due to all of the updates and changes to the software. We have provided a link to the complete manual to assist you with these updates and best aligning the settings to your preferences. We have also provided links to a few articles to help you maximize the battery life if the intelligent battery has not made the adjustments to your consumption as intended. We have lastly, provided a link to the Samsung Support Team if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
entire phone.
on November 12, 2025
Posted by: smith
i BEG of you: do NOT get this phone.
i wish i bought anything else.
MANDATORY to log into your phone with google, which you then have to upload your own private info just to verify yourself.
i wish i bought anything else.
MANDATORY to log into your phone with google, which you then have to upload your own private info just to verify yourself.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, November 12, 2025
Hi Smith, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your security of your device is to you every day, and needing to feel that your data is secure at all times. We have provided a link to the Samsung Support Team if you are interested in discussing ways to customize your device to feel comfortable using, and have the peace of mind that your data is secure. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone that allows one to do lots
on November 12, 2025
Posted by: Kylebryan
[This review was collected as part of a promotion.] AI is the new way to go and we need to embrace it. Things are changing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best photos
on November 11, 2025
Posted by: BrowneyesJ
[This review was collected as part of a promotion.] My best part of the phone is the photos, I love how clear they are..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS ONE OF THE BEST DEVICES FOR CELL PHONE
on November 11, 2025
Posted by: Dora7explorer
[This review was collected as part of a promotion.] The.Samsung s25 series has been one of my favorites since I switched to Samsung. Unlike Siri. ...Galaxy AI has not been nosey but very helpful. I didn't know until recently holding the power button activates galaxy AI and so easy to ask questions about the phone and Google questions too. I love using Google AI to restart my phone or turn off if necessary although I wish you could hold the power button down to shut off . Maybe I haven't discover everything yet. Samsung is mysterious but has a lot of features. I love how when it's time to clean up the phone you can find in easy or use galaxy ai. I stay familiar with all technology but galaxy ai is a great feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pocket size is refreshing!
on November 11, 2025
Posted by: Bassfishin808
[This review was collected as part of a promotion.] As a loyal user of Note and Ultra sized Samsung phones, I found a good deal on my S25, so I decided to get it. Hey, if I didn't like it, I could trade it in. Well, turns out that I love it! There are times when those giant phones are just too big to carry around. I still have my S24 Ultra and a few older models. I switch between the Ultra and this S25 about every month or so. This phone (blue) looks so awesome and performs brilliantly! Although the screen is smaller, it is big enough to do anything I want it to. Remember that 10 years ago, this would still be considered a big screen! The Galaxy AI features are awesome too! I have so much fun with the photo editing and also using it for everyday tasks such as navigation, calling/messaging people, editing notes, and much more. It works much better than the poor ai from that fruity company! I highly recommend this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good product
on November 11, 2025
Posted by: Ali2025
[This review was collected as part of a promotion.] Al features is great, the phone is sold build and takes alot to break.
Value
4
Written by a customer while visiting Samsung US