Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,543 Reviews)
Rating breakdown 5,543 reviews
5 Stars
4,338
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
4
Great device, just wish it was a little bigger
on November 23, 2025
Posted by: Crispy
[This review was collected as part of a promotion.] Excellent phone just small, I have dropped mine several times and luckily no cracks, so far no issues and I've had this for about 4 months
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 and all it's AI perks
on November 23, 2025
Posted by: Xtina87
[This review was collected as part of a promotion.] Absolutely LOVE the S25. I have been and will forever be a Samsung girlie and this device doesn't disappoint. Cannot recommend enough and I have never used AI often enough but when I tell you the Samsung AI features are something I use on a daily basis. As a mom of 5 kiddos, the Samsung AI has made everyday errands and tasks so fast and effortless and even hands free. Which, as a mom, you know these things aren't a luxury, they're a necessity! If I could give this phone and Samsung AI 10 stars, I would!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quick and Reliable
on November 23, 2025
Posted by: IslandGirl246
[This review was collected as part of a promotion.] It was about that time to replace my Galaxy S8...yes I know it was antiquated by now but it worked perfectly fine as it was and still is in good condition. Space was the issue coupled with speed and of course no further updates being pushed out. The switch was very timely and I absolutely love the new Galaxy S25. I was insistent that I repurchase an S series as I had no complaints whatsoever in the past with them. The new AI feature is an God send as it comes in very handy when in a bind and need to have information at a drop of a hat. Not to mention it's the new way forward in this technological era of doing business and gathering information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The phone runs fast. Good video quality.
on November 22, 2025
Posted by: VinnieD
[This review was collected as part of a promotion.] Galaxy AI is amazing. But when playing any games every one of them crashes. And my camera keeps failing.
Value
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi VinnieD, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage of Galaxy AI on your device. We have provided links to a few troubleshooting guides to help you maximize the speed and resolve the crashing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is slick and quick and pretty
on November 21, 2025
Posted by: Ashtonsdad111616
[This review was collected as part of a promotion.] I love my Samsung galaxy s25 the slim design and color is sweat its fast and has alot of storage which is nice because I download mad apps amd games I use it all day everyday I use it for my job for the maps and I play alot of online casinos and I use it for my social media and music and movies I would be lost without it 😀
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy s25 is a fast efficient device
on November 21, 2025
Posted by: Captianjonnydetro
[This review was collected as part of a promotion.] I have found the galaxy s25 to be a very capable device able to preform in a fast efficient manner. Much faster then my old model, I use it to log in my work hours and before/after photos, my old phone took a couple minutes to upload my photos, with the galaxy s25 it only takes me seconds to log in to work allowing my to spend more time actually working and not sitting waiting for my phone. I love the galaxy s25 and would highly recommend it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear, lightning fast operating system.
on November 21, 2025
Posted by: Webandit2316
[This review was collected as part of a promotion.] I use my phone everyday for work. Its unbelievably user friendly. I love this phone
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey Webandit2316, we are grateful for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are happy with the usage of your phone, and that you are finding it so easy to use for a range of daily tasks. We have shared links to resources to help you discover additional capabilities with your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy review
on November 21, 2025
Posted by: STABBYTHEMIME
[This review was collected as part of a promotion.] I love my galaxy phone. It's a great product. I get great service.
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are thrilled to hear that you are happy with the features and usage of your device. We have provided a link to the complete manual to help you with additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue exploring and using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US