Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,543 Reviews)
Rating breakdown 5,543 reviews
5 Stars
4,338
4 Stars
918
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
The s25 has an amazing battery life
on December 4, 2025
Posted by: Leowolf18
[This review was collected as part of a promotion.] The galaxy AI feature comes in handy so much im always using it at work to figure stuff out and it always helps me out 10/10 the battery is also amazing i work 10 hour days sometimes longer i use gps to get to each job location and i still always have between 30-40% battery left at the end of my day its awesome huge upgrade!
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Leowolf18, thank you for sharing your experience of your Samsung Galaxy S25 with us. We couldn't be happier to hear that you are having such an amazing experience with your device, loving Galaxy AI, and finding the battery life to be wonderful at keeping up with your throughout the day. We would love to hear from you again any time you have questions or wish to share further feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Sp69
from Indiana
Expertise:Expert
Verified Purchase:Yes
This phone crashes.
It can't handle a heavy cache.... I have to constantly do an operating system cache delete almost every week.
It can't handle a heavy cache.... I have to constantly do an operating system cache delete almost every week.
The talk to text or microphone on this thing does not operate near as good as the S24 did.
I just don't understand how you create a great phone. And then take steps down the S 25's trash.
I just don't understand how you create a great phone. And then take steps down the S 25's trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 5, 2025
Hey Sp69, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We completely understand how important the uninterrupted usage of your device is to you for many tasks and hobbies every day. We have provided a link to an article to assist you in adjusting the refresh rate of your device. We have also shared a link to a troubleshooting guide to help you with the crashing you mention experiencing with your device. We have lastly provided a link to the Samsung Support Team to assist you further if this frustration continues, or you would like assistance with your voice to text. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5
My Review 101
on December 4, 2025
Posted by: Fleachic
[This review was collected as part of a promotion.] I have enjoyed my S25 and use it for both work and every day personal affairs. I enjoy the camera features and have used it to capture several images, both still life and not. I enjoy listening to music, both old and more modern tunes. I feel as if I can actually embrace the light and comfort that music and lyrics written by artists can bring out. Even the Galaxy AI can participate in enhancing the experience. In closing, the phone 📱 📲 ☎️ 📞 📳 🤳 has many great features and many varied benefits 👌 👍 👏 😀 😎 😄 👌 👍 👏 😀 😎 😄.
I recommend it to any and everyone... even in Texarkana, Texas.it's
I recommend it to any and everyone... even in Texarkana, Texas.it's
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like my s25
on December 3, 2025
Posted by: Squirt
[This review was collected as part of a promotion.] My galaxy Ai is my favorite 25 perk. It is so helpful to have. The circle n search is amazing the camera im not impressed with. I don't like that when I use voice search on Google after 3 words it stops and I spend a lot of time starting over where I was cut off amd rethink everything I was saying it's just a real pain also with Google voice search it'd be nice of you just say go or something and it would search it instead of you having to hit print out below or hit the back button on the keyboard so you can access the search button
Value
4
Written by a customer while visiting Samsung US
Posted by: Alan K
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
LOve the phone. Old phone S10 from 2018 out dated. 4G lite only. WE get faster 5G speeds and better house coverage. Like the size of the screen and resolution. Still learning how to use many of the upgrades but am very happy with my decision to upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my samsung phone
on December 3, 2025
Posted by: Ddyydd
[This review was collected as part of a promotion.] The Samsung S25 has been a great upgrade. It’s fast, lightweight, and the screen looks incredible. Battery life easily gets me through the day, and the camera quality is solid without being overwhelming. Overall, it feels smooth, reliable, and genuinely enjoyable to use.
I love galaxy Ai
Value
5
Written by a customer while visiting Samsung US
Posted by: Memo
from San Diego CA
Expertise:Expert
Verified Purchase:Yes
Great phone for the wife...fast and reliable would 100% recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I'm really loving my new phone. It's fantastic!
on December 3, 2025
Posted by: AlovesT
[This review was collected as part of a promotion.] I am thoroughly impressed with the Galaxy Al. It is truly exceptional. It assists me in numerous aspects of my life. Whether it's work-related tasks, school responsibilities, or managing my children's affairs, the Galaxy Al is always there to support me. It's truly remarkable!
Value
5
Response from Samsung USBy R&R Team, December 3, 2025
Hey AlovesT, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are finding this device to be so exceptional for your usage, and that you are finding it amazing for work, school, and that Galaxy AI is such a helpful tool for all of these needs. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US