Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,972 Reviews)
Rating breakdown 5,972 reviews
5 Stars
4,680
4 Stars
985
3 Stars
207
2 Stars
47
1 Star
53
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
Galaxy.
on March 26, 2026
Posted by: Love333eee
[This review was collected as part of a promotion.] Alot of freeing and restarting :( i spend way to much time waiting
Value
3
Response from Samsung USBy R&R Team, March 26, 2026
Hey Love333eee, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how valuable the uninterrupted usage of your device is to you, and how frustrating it can be to experience the freezing. We have provided links to a few articles to help you adjust the refresh rate of your device to maximize the speed, and to an article to help you troubleshoot the freezing and crashing you mention experiencing. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on March 26, 2026
Posted by: Thisamaz8ng
[This review was collected as part of a promotion.] The galaxy AI is amazing it has all the answers I need to know it responds quickly
Whenever I want to game this phone has me covered and the alarm always wakes me up for work I love the mode feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on March 26, 2026
Posted by: Agfoxcv
[This review was collected as part of a promotion.] The Samsung is great for streaming and even better encryption using passkeys or biometrics
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like this phone, ALWAYS looking for better camera.
on March 26, 2026
Posted by: Slickshon
[This review was collected as part of a promotion.] I am always listening to music. Using my camera and taking pictures are what I love the most. And it is fun Using AI when editing or just playing with my pictures. I just love the AI and the playing and editing my pictures. With my pets/animals is really fun. This phone has amazing camera settings-AI fun editing.
NOW thatI know where to get help with the features.. ( here ).. heehee. I will love it even more.
I have a watch that does not work with this phone. So I am hoping that I can get a.new watch that works with these upgraded phones
LOVE ( loved) my watch that worked with my old phone. ( s10 ) I think it was.
I'D REALLY LOVE TO BE ABLE TO GET A WATCH FOR THIS PHONE, or A NEW PHONE. ( WANT a FLIP phone) That has a great camera/video and a watch that will work with it.??!!
I REALLY MISS MY WATCH!!
LOVE YOU PRODUCTS, you offer..
Samsung galaxies phones ROCK.
THANK YOU for your phone services and products..
NOW thatI know where to get help with the features.. ( here ).. heehee. I will love it even more.
I have a watch that does not work with this phone. So I am hoping that I can get a.new watch that works with these upgraded phones
LOVE ( loved) my watch that worked with my old phone. ( s10 ) I think it was.
I'D REALLY LOVE TO BE ABLE TO GET A WATCH FOR THIS PHONE, or A NEW PHONE. ( WANT a FLIP phone) That has a great camera/video and a watch that will work with it.??!!
I REALLY MISS MY WATCH!!
LOVE YOU PRODUCTS, you offer..
Samsung galaxies phones ROCK.
THANK YOU for your phone services and products..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Have nothing but enjoy my galaxy S25.
on March 25, 2026
Posted by: crazyboutmyphone1
[This review was collected as part of a promotion.] Haven't really used my galaxy AI yet. But I'm sure its a great tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very reliable and super fast
on March 25, 2026
Posted by: Irishant
[This review was collected as part of a promotion.] I use my galaxy s25 for everyday use, streaming, gaming and work. It's perfect size and the camera is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOOOVE LOOVE LOOVE
on March 25, 2026
Posted by: MellyMelxo
[This review was collected as part of a promotion.] So far so good. There hasn't been anything I've wanted/needed to do with my phone that it hasn't provided. Galaxy AI is everything and more!! Its quick and efficient. Love being able get an answer for everything at the snap of my fingers. Can't wait to see what the S26 has in store next!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 25, 2026
Posted by: Hyoung
[This review was collected as part of a promotion.] The phone has a great battery and takes excellent pictures.
Sound quality is excellent.
With the use of the AI, you can easily edit your pictures.
Value
5
Written by a customer while visiting Samsung US