Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,301 Reviews)
Rating breakdown 5,301 reviews
5 Stars
4,146
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Everything is great about the phone nice feature
on June 27, 2026
Posted by: Dee2love
[This review was collected as part of a promotion.] I have a Samsung Galaxy Note 20 5G of the future I love the enhancement of the pictures I love the phone itself the camera is perfect I love that it's easy to screen music download games text this phone is perfect and it also has a pen that goes in for a quick note for anything that I want to do I haven't had a phone like this in a while that has opinion attached to me but the service calls me and everything about the phone is perfect I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed with S25
on June 25, 2026
Posted by: Nunaluna
[This review was collected as part of a promotion.] Extremely unhappy with S25.The phone constantly freezes making it frustrating to use on a daily basis. The touch sensor doesnt respond ill tap on something and nothing happens. Basic functionality is also lacking i can't easily pull down the notification panel without unlocking my phone just to check on simple things location, wifi, flashlight, sound,brightness controls..that's incredibly inconvenient. The phone behaves unpredictability pages randomly open to something without me intending to.
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Another major issue is storage. The space fills up too quickly
Constantly get messages I have no storage or 1 percent storage left. Which prevents me from taking photos unless I delete something. This is unacceptable for a modern device. Im also unhappy being forced to use Google messaging. Camera quality is disappointing it is blurry more often than not. S21 took better pictures .sharper clearer.overall this phone lacks stability, key functionality
Value
2
Response from Samsung USBy R&R Team, June 25, 2026
Hi there Nunaluna, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your usage of your device is interrupted in some way, and we would love to help you maximize your experience with your device. We have provided links to articles to help you troubleshoot the freezing and display sensitivity of your device at your convenience. We have also shared links to the complete manual and the Samsung Support Team to assist you with different setting options and storage expansion, as well as offering additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Most Reliable Phone Yet
on June 23, 2026
Posted by: JeromeK
[This review was collected as part of a promotion.] With an improved battery life, including several different smart charging features, I rarely find myself searching for the charging cable. It can easily handle a full day of heavy use. If I'm worried about battery life over a 3 to 5 day time frame, there are a ton of battery saving options to make sure I still have power during critical moments.
I can not express how much more organized i am after accessing even just a few of the Galaxy AI features on my Samsung! I am finding new and helpful features almost daily. I can't wait to upgrade to the S26 so I can do even more with Galaxy AI!
I can not express how much more organized i am after accessing even just a few of the Galaxy AI features on my Samsung! I am finding new and helpful features almost daily. I can't wait to upgrade to the S26 so I can do even more with Galaxy AI!
Value
4
Response from Samsung USBy R&R Team, June 24, 2026
Hey JeromeK, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are happy with the prolonged battery life, and that Galaxy AI has been such a helpful tool in staying organized and productive during the day. Please, reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone in general
on June 22, 2026
Posted by: Leggoless
[This review was collected as part of a promotion.] The S25 is a great phone, with its camera, screen and price for it all. Overall it combined several aspects perfectally. For example, the Galaxy AI works with the camera to enhance and create stunning photos. It really takes the user experience to a whole new level.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Durable structure
on June 22, 2026
Posted by: Fallenin2love
[This review was collected as part of a promotion.] I am writing this review based on my personal experience with the Samsung Galaxy S25. Overall, I am very disappointed with this device. My primary frustrations stem from the lack of a wired headphone jack and the absence of an expandable SD card slot. Because the internal storage is so limited, I am constantly forced to transfer data to my computer just to free up space. Additionally, the phone runs incredibly hot—sometimes to the point where it is uncomfortable to hold—and the battery drains rapidly. Because of these performance issues, I am already looking to replace it. The only saving grace is its impressive durability; despite a few clumsy drops, the phone hasn't scratched, shattered, or broken. Aside from its tough build, however, I cannot recommend this phone.
Value
2
Response from Samsung USBy R&R Team, June 23, 2026
Hi there Fallenin2love, thank you for your feedback on your Samsung Galaxy S25. We completely understand how disappointing it can be when your device is not meeting your expectations. You are able to use your favorite wired headphones with an adapter you can plug in to your charging port. We have provided links to articles to help you maximize the battery life and troubleshoot the temperature of your device at your convenience. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device, or have questions about storage expansion options available to you. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is just the best!
on June 22, 2026
Posted by: ZeeTech
[This review was collected as part of a promotion.] Since cellphones were invented I've had nothing but Samsung and the S25 is just practically, organized, and the new features that come out with every new phone is just amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s21 plus
on June 22, 2026
Posted by: Birdie
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy S21 Ultra after not upgrading my phone since 2020. The phone I was replacing wasn't listed as an option during the review process, so I selected the closest available model.
After several years without an upgrade, the difference is impressive. The S21 Ultra stands out because of its exceptional camera system, which takes sharp, detailed photos in almost any lighting condition. The Space Zoom feature is surprisingly useful, and the image quality is a significant step up from older devices.
The large Dynamic AMOLED display is another highlight. Colors are vibrant, the screen is incredibly smooth thanks to the 120Hz refresh rate, and everything from browsing to watching videos feels fast and responsive. Battery life has also been excellent, easily lasting through a full day of use.
What makes the S21 Ultra special is that it combines premium performance, a stunning display, outstanding cameras, and long battery life into one device. Even though it isn't Samsung's newest model, it still feels modern and powerful. Coming from a phone that was over five years old, this upgrade has been well worth it, and I'm very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly what a smartphone should be
on June 22, 2026
Posted by: Bluevee
[This review was collected as part of a promotion.] I love my Samsung Galaxy S25 because it gives me the freedom to personalize my device while helping me stay productive. One of my favorite features is the Edge Panel, which lets me quickly access apps like Notes, Calculator, and travel tools without cluttering my home screen. It keeps everything organized and easy to reach, even while I'm using another app.
I also love stacking widgets and customizing themes. Being able to change the look of my phone to match my mood or season makes the experience feel personal and unique. It may seem like a small thing, but it helps my device feel truly mine.
The camera is another standout feature. The size of the Galaxy S25 fits comfortably in my hands, making it easy to capture great photos wherever I go, especially moon shots and everyday moments.
Galaxy AI has become a useful part of my daily routine by helping me find information, organize ideas, and save time. It adds another level of convenience to a device I already rely on throughout the day.
I also appreciate Samsung's notification controls, which help me manage distractions. I can silence nonessential alerts while still seeing them when I'm ready, allowing me to stay focused at work.
Whether I'm streaming music, watching videos, or managing my day, my Galaxy S25 delivers an experience that feels personalized, powerful, and reliable.
I am attaching a screenshot of my homepage with the Edge Panel out and me switching between contacts' widgets.
Value
5
Written by a customer while visiting Samsung US