Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,301 Reviews)
Rating breakdown 5,301 reviews
5 Stars
4,146
4 Stars
876
3 Stars
186
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
People cant hear me.
on June 29, 2026
Posted by: Phoneuser
[This review was collected as part of a promotion.] This has Galaxi AI. And that's all good. But people cant hear me.
Value
3
Response from Samsung USBy R&R Team, July 1, 2026
Hi there Phoneuser, thank you for sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the microphone of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy s25 is geat phone to have
on June 29, 2026
Posted by: TheRedKing
[This review was collected as part of a promotion.] I watch a lot of videos and they are super clear never had a problem with drop calls and the spell check and translate is incredible great this phone is the best I ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone works great
on June 29, 2026
Posted by: Mommicorn
[This review was collected as part of a promotion.] Galaxy phone is definitely great .however, I would say upgrade storage above 5 TB my phone requires a lot of space to hold information especially in regards to my family's medical information, also AI mode works amazingly especially when I'm looking up information that I may not understand, I have the correct spelling ,and, need further information can be expounded upon.
Also it's far as charging systems go I would need a faster charger or a more protected charger string connection due to the fact that wear and tear on my phone and the charger portion take a while to charge now not that it's been used multiple times but it's been used multiple times. Other than that the phone is phenomenal and I will always stay in the Samsung family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The best small phone
on June 29, 2026
Posted by: Potato
[This review was collected as part of a promotion.] So it's a very good phone. It's highly durable once I was on my electric scooter, going like a gut, 25 miles an hour. And then we just kind of just like fell out. My packet, and then it just tumbled and rolled around through my phone across the room, a couple times from got slammed up against the ground. No cracks.. The performance is really great, but every now and then it gets kind of laggy, but that's rare. I have the phone for almost a year now. And the galaxy AI is pretty good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fantastic phone
on June 29, 2026
Posted by: Wslayher
[This review was collected as part of a promotion.] This phone is great. It does everything I need. I do notice the battery gets hot from time to time but overall. I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ive always loved samsung
on June 29, 2026
Posted by: Milano1323
[This review was collected as part of a promotion.] I feel samsung had been much more simpler than other brands to manage. Better features that matter when it comes to a phone, and consistency with improvement by far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does everything and more! Great purcha
on June 29, 2026
Posted by: LiveEasy
[This review was collected as part of a promotion.] The phones AI does alot for me in searching for goods and services. I enjoy the overall experience and are grateful for Galaxy to be available
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing ai features and the camera is prosperous
on June 29, 2026
Posted by: Dgpgalexyuser
[This review was collected as part of a promotion.] I am very pleased with my new device and its performance. The display is vibrant and clear, making everything I view incredibly sharp. Its camera capabilities have truly impressed me, capturing stunning photos with ease. The battery life is excellent, easily lasting through my busiest days. Overall, this is a fantastic piece of technology that I would highly recommend. And the galaxy AI features like magic erase in screen search are just magical.
Value
5
Written by a customer while visiting Samsung US