Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,521 Reviews)
Rating breakdown 5,521 reviews
5 Stars
4,320
4 Stars
914
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Great phone!!
on December 5, 2025
Posted by: Bunky25
[This review was collected as part of a promotion.] I love everything about it. Great for games, and watching videos! Also takes amazing photos and videos. Just a great all around phone for everything you need or want out of your phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Phone is good but poor audio quality
on December 5, 2025
Posted by: Sarsum
[This review was collected as part of a promotion.] I like all the features except for audio..I've been using samsung phones since s5 but never had an issue with audio..samsung needs to fix this issue else loyal users may have to look for different options
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hello Sarsum, thank you for your feedback on your Samsung Galaxy S25. We know how important the immersive listening experience is to you with your device. We have provided links to two articles to help you if the speakers are not functioning as intended, or you are interested in the advanced audio settings available on your device. We have also shared a link to the Samsung Support Team to assist you continue to experience this matter with your phone. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So far, so good. Excellent as usual.
on December 5, 2025
Posted by: Daniel
[This review was collected as part of a promotion.] Faster and more reliable than my s20 that it replaced. Really good video playing and speaker. Very good price. That alone was worth it. All the new features I haven't had a chance to try, made it an easy decision.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Different overall experience
on December 5, 2025
Posted by: Trixie
[This review was collected as part of a promotion.] Coming from a Galaxy 9S+ the Galaxy S25 phone has allot of different features. On the 9S+ there was an indicator light that let me know my phone was done charging without touching the phone. I have to double tap (which I had to turn on) or physically pick up the phone for the screen to come alive.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
I love the battery length of time. Not having to charge my phone very often is really nice. Not sure I have used the Galaxy AI yet. I have seen it in action with all of the fake videos on Meta platforms.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on December 5, 2025
Posted by: Dmoeferg
[This review was collected as part of a promotion.] Great pictures. I love all the things I can do to keep up with ever changing technology
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone I use it for work and scheduling c
on December 5, 2025
Posted by: Freshcutsbarberruben
[This review was collected as part of a promotion.] I enjoy my Samsung phone I mainly use it for work. Helps me with my appointments, my scheduling communication
As far as for phone calls and texting our outstanding, it's been very handy in my business.
As far as for phone calls and texting our outstanding, it's been very handy in my business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent choice for what I need.
on December 5, 2025
Posted by: Lifeisgreat
[This review was collected as part of a promotion.] Always using galaxy AI for better search results and new info on subject I'm looking for. Camera is fast and very detailed. Light weight phone and perfect for everyday carry. Love using Samsung apps and that I easily connectedy galaxy watch 4 to the phone. I'll always come back to galaxy phones due to the ease on use and high quality build and overall better performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really smooth UI with powerful camera.
on December 5, 2025
Posted by: Loving2shop
[This review was collected as part of a promotion.] Haven't really used galaxy AI much except for photos and circling the photos to find out what that is.
Value
5
Written by a customer while visiting Samsung US