Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,521 Reviews)
Rating breakdown 5,521 reviews
5 Stars
4,320
4 Stars
914
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Posted by: Matt
from Texas
Expertise:Expert
Verified Purchase:Yes
This phone does not disappoint. Speedy, good battery life, great camera. I am very pleased with my purchase
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great features on this phone
on December 7, 2025
Posted by: Shopforfun92
[This review was collected as part of a promotion.] Galaxy S25 works great and takes great photos, I can now receive calls and hear the other person talking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Alot of new features
on December 7, 2025
Posted by: igotross
[This review was collected as part of a promotion.] The Galaxy AI is great now I control my house and phone with just a voice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has plenty of helpful features
on December 7, 2025
Posted by: Lizzyliz25
[This review was collected as part of a promotion.] I love the camera quality that this phone offers and the health features this phone provides. I use my phone a lot for work so having a phone with a good battery life is also important to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best
on December 7, 2025
Posted by: Robbyz
[This review was collected as part of a promotion.] This is one of the best phones I have ever had and I would definitely recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really Good!
on December 7, 2025
Posted by: Frogyz
[This review was collected as part of a promotion.] I had to replace my old Samsung, so I got a new one and I really like the upgrades.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone starts out great, quickly falls off
on December 6, 2025
Posted by: Keen14U
[This review was collected as part of a promotion.] I was excited to get the new Galaxy and even signed up for a new service account. For the first month, I was very pleased with its performance but since then it has become very lackluster and inconsistent. The touch screen can be annoyingly unresponsive and my apps often have to be stopped to work properly (and I don't have that many apps to begin with). Despite keeping it updated and serviced, it looks like I'll have to replace it soon.
Value
3
Response from Samsung USBy R&R Team, December 10, 2025
Hey Keen14U, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear you were so pleased with the setup and usage of your device in the beginning. We have provided a link to a few articles to help you with the speed and responsiveness of your device, as well as if you are experiencing freezing with your apps. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
love the phone, its new and I love how snappy itis
on December 6, 2025
Posted by: claxly1
[This review was collected as part of a promotion.] I use my Samsung s25 every day for a mix of gaming, work, and staying connected. The display makes movies and shows look sharp, and the speakers give solid sound for a phone. Games run smoothly with no lag, and the battery life easily lasts through a full day. For work and school tasks, the multitasking features and quick performance make switching between apps simple. Overall, it handles everything I need entertainment, productivity, and daily use without slowing down, but in some social media the cameras look kinda crappy, still very solid tho. upgraded from my s21 and I LOVE the phone.
Value
5
Written by a customer while visiting Samsung US