Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,520 Reviews)
Rating breakdown 5,520 reviews
5 Stars
4,319
4 Stars
914
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Posted by: John
Verified Purchase:Yes
Crazy good battery life and super fast. Very happy with it.
Response from Samsung USBy R&R Team, January 27, 2026
Hi there John, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear how pleased you are with the enhanced speed and battery life of your device. We have provided a link to the complete manual for your device to help you discover all of the amazing features including Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Transition was easy and smooth from the old Samsung phone
Response from Samsung USBy R&R Team, January 15, 2026
Hey John Smith, thank you for your feedback on your Samsung Galaxy S25. We are so happy to hear that you had such a great experience with the data transfer and inital setup of your new device. We have provided a link to the full manual for your new device to help you fully explore your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: AnnT
Verified Purchase:Yes
I had a Samsung Galaxy S9 that was still working but the battery wouldnt last all day. I decided to upgrade to a S25 and I am very pleased. I love my new phone. It was super easy to set up and I didn't have to go to my carrier's store to have them do it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi AnnT, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are pleased with your upgrade to your new device. We have provided links to resources to assist you with further exploration of your new device including Galaxy AI, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 11, 2026
Posted by: Jake
Great phone has so many biometrics and time savers like double screen or it's jut a list of things. I was devastated when it wS stolen and i had to downgrade it sucked and made me realize how much i liked it great phones
Response from Samsung USBy R&R Team, January 30, 2026
Hi Jake, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are finding your new device to be great for your usage, and that features have been enhanced. We have provided a link to the Samsung Support Team for your convenienc eif you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Jaila
Verified Purchase:Yes
Not able to use videocall correctly. Since i got my phone unblock, im not able to use tmobile video call
Response from Samsung USBy R&R Team, January 12, 2026
Hello Jaila, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how frustrating it is when you are no longer able to use a feature you have enjoyed or used previously. We recommend reaching out to the carrier directly to see if there has been something done on their end when you had your phone unlocked. We have also shared a link to the Samsung Support Team if you believe there may be a setting within the device itself causing this experience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: none
Expertise:Intermediate
Verified Purchase:Yes
Like the size of this phone. Works for me. Still learning all the apps and features available.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 13, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We are happy to hear that you find the size of your device to align to your preferences, and that you are enjoyoing the usage overall. We have provided a link to the complete manual for your device to help you discover all of the enhanced features, and best align the settings to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: JT Jr
from Greensboro NC
Verified Purchase:Yes
Great product with great features and ample storage...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 13, 2026
Hi there JT Jr, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that you are pleased with the features and capabilities of your new device. We have provided a link to the full manual for your device to help you maximize your experience with all of the amazing enhancements available on your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Alaska
Expertise:Expert
Verified Purchase:Yes
Upgraded from an S23 and I'm very happy. The S25 is very responsive, slightly thinner and lighter which is good for me. The screen is crisp, clear, images load quickly. Overall a positive upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Rebecca, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how pleased you are with the responsiveness, lighter design, and appearance of your device. We have provided links to resources to help you discover all of the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US