Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,520 Reviews)
Open Ratings Snapshot
Rating breakdown 5,520 reviews
5 Stars
4,319
4 Stars
914
3 Stars
194
2 Stars
44
1 Star
49
88%of customers recommend this product. 
(
141 out of 161
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5 out of 5
5
Love it!
on February 19, 2026
Posted by: Momo
from California
Expertise:Expert
Verified Purchase:Yes
I love the color & the size is perfect for me. I love the feautures as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi there Momo, we appreciate you sharing your feedback on your Samsung Galaxy S25. We love hearing how much you are pleased with the color and size of your new device, and that the usage has been so easy for you. We have provided a link to the Samsung Support Team for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overdue upgrade
on February 13, 2026
Posted by: Frank G
from California
Expertise:Intermediate
Verified Purchase:Yes
After six years with the Samsung S9 and over three years of no software updates, an upgrade was overdue for security at the very least. The Snapdragon processing speed of the S25 is leaps and bounds over the S9's, running 5G in the wild and 6E at home. I do miss the edge display and rear-mounted health sensor on the S9, which probably will force me get a Samsung watch or equivalent for what I had as standard feature in the old phone. For the most part though, it is a positive upgrade.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 18, 2026
Hey Frank G, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are enjoying the enhanced connectivity and capabilities of your device. The addition of a Galaxy Watch allows for continuous health tracking which can help you better meet your health and fitness goals. We have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Mediocre
on February 11, 2026
Posted by: A nickname
3 stars you upgraded what people do not care about wonderful! Ai I can wait to ignore it. Same problems as always 5 percent battery need the flashlight to find charger to bad just turn up the brightness on your screen and use that, just kidding that times out in 10 seconds you are at 5 percent battery you have no rights to your property. How has this problem not been fixed in the last 3 models? I hate leaving reviews but here I am also the speakers are a down grade form the 23 model. Louder but now they echo so the person you are talking to can here you. As if the most important part of a cellphone is not calling
Response from Samsung USBy R&R Team, February 11, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how disappointing it can be when your device is not meeting expectations. We would love to help you troubleshoot the frustrations you mention experiencing for the best possible experience with your device. We have provided links to troubleshooting guides to help you maximize the battery life and troubleshoot the microphone or speakers of your device. We have also shared a link to the Samsung Support Team for your convenience if these experiences continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best experience
on February 11, 2026
Posted by: Luther07
Expertise:Intermediate
I recommend people to try base models like s25 because recently I upgraded from s21 so I see the big gap between these phones and I'm very impressed with the new hardware and progress. But I won't suggest people to upgrade every year like for what? Just to show off? Unless ur performative person I guess.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi there Luther07, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear how pleased you are with the ugpraded features and capabilities of your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Too much AI, worse instead of better
on January 31, 2026
Posted by: IJP10
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
I just "upgraded" from an S10 because my old phone was damaged. I am sad. The S25 has too much AI nonsense mucking it up.
Things that worked well before have been changed to AI and are now worse. For example, Smart Select which worked great and I used nearly daily is now AI Select. It is slower and more cumbersome now. It no longer snaps to photos. And it has an annoying and worthless magical sort of glow, as if we will think this is really so "Intelligent" because it glows.
I miss the headphone jack and was sad to have to replace my headphones (wasted money). I NEVER want bluetooth and the hassle of charging them much less being an experiment in what that does to one's brain. Plus I have found zero wireless headphones that fit my ears without extreme pain. The old Samsung wired ones that came with the S10 fit.
I also hate that all the external buttons are now on the right side. my phone holder in the car covers the power button, causing it to accidentally activate AI.
Overall, wish they would stop it with the AI no one wants.
Response from Samsung USBy R&R Team, February 2, 2026
Hello IJP10, thank you for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device can come with a learning curve that can cause frustration. We have provided a link to an article tohelp you with the refresh rate of your device to help you maximize the speed of your phone. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not finding enjoyable or useful for your needs. We have also provided a link to the Samsung Support Team to assist you with any questions, and if you are wanting to continue to use your favorite wired headphones with a USB-C to headphone jack adatper. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Software Updates Never End
on January 31, 2026
Posted by: hatesamsung
I hate Samsung Phones. The updates software are never ending. I downloaded a software update and two days later, another update shows up. Never again
Response from Samsung USBy R&R Team, February 2, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your phone. We have provided a link to the full device manual to assist you with the different setting options available on your device to best align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone
on January 29, 2026
Posted by: Harleigh
Expertise:Beginner
Verified Purchase:Yes
Product is very good electronic device, I much like
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hey Harleigh, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are happy to hear that you are finding this device to be good for your usage. We have provided links to resources to help you discover additional capabilities of your device, align the settings to your preferences, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fast, faster, fastest!
on January 29, 2026
Posted by: Michael W
Verified Purchase:Yes
Love the size, weight, battery life, and app transfer process.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Michael W, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are loving the inital setup and usage of your device. We have provided a link to the full manual to help you with all of the enhanced capabilities of your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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