Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,451 Reviews)
Rating breakdown 5,451 reviews
5 Stars
4,267
4 Stars
899
3 Stars
192
2 Stars
44
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
5
Happy S25 Owner
on April 27, 2026
Posted by: Zocasso
[This review was collected as part of a promotion.] I'm extremely happy with my phone. The camera is amazing, battery life is solid and awesome storage. It handles great as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is okay
on April 27, 2026
Posted by: RealAngel
[This review was collected as part of a promotion.] It drops call and text in the middle of doing anything
Value
3
Response from Samsung USBy R&R Team, April 29, 2026
Hi there RealAngel, thank you for your feedback on your Samsung Galaxy S25. We completely understand how important the reliable connection of your device to your carrier is to you every day. We have provided links to articles to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience this frustration, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Review
on April 27, 2026
Posted by: Galaxygirlie20
[This review was collected as part of a promotion.] I love my Galaxy S25! I have been a Samsung girl for more than 10 years, and they have never disappointed. I use my phone constantly for work and streaming videos and movies. I'm going on a year and a half with this current phone, and it is still in great condition even though I've dropped it a number of times. Amazing quality overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best samsung galaxy phone ever
on April 27, 2026
Posted by: Nag001
[This review was collected as part of a promotion.] I really like the Samsung Galaxy S25—it feels like a polished, powerful phone that just works smoothly every day. The performance is super fast thanks to its latest processor, and apps open instantly without lag. The camera is another highlight. Photos come out sharp and vibrant, and the AI features make it easy to get great shots without much effor
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25
on April 27, 2026
Posted by: Robby83
[This review was collected as part of a promotion.] My phone works well gor streaming, gaming, and photos.
I love this phone, it gets used for work as well, and haven't had any issues with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my phone
on April 27, 2026
Posted by: Shamroc13
[This review was collected as part of a promotion.] Useinf the galaxy ai has helped me so much in gaming and finding quick answers to questions and random trivia
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Decent Capabilities
on April 27, 2026
Posted by: PapaDoc
[This review was collected as part of a promotion.] Overall a good phone. I use it for everyday communication, Social Media, pictures, etc. I dont use the AI at all though.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is so much better
on April 27, 2026
Posted by: LoveMyS25
[This review was collected as part of a promotion.] I have been using my Galaxy S25 for about 8 months now. And I have to say it is about 10x better then my old phone. The only thing I would perfer is a bit larger frame for a larger battery, as I find I use my full battery by 5pm.
While I haven't used Galaxy AI on my personal device, the few times I used it on others devices, it completed my task quickly and accurately.
Value
5
Written by a customer while visiting Samsung US