Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Average customer rating
4.7
(5,451 Reviews)
Rating breakdown 5,451 reviews
5 Stars
4,264
4 Stars
899
3 Stars
193
2 Stars
46
1 Star
49
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 128GB (Unlocked) - Navy
Customer Rating
3
Love the speed and the screen but heats up in hand
on May 18, 2026
Posted by: Samsungowner
[This review was collected as part of a promotion.] I use the Galaxy AI accidentally when the changed the flashlight qick access to AI assistant
Value
3
Response from Samsung USBy R&R Team, May 19, 2026
Hey there Samsungowner, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important it is to be able to have prolonged usage of your device while still feeling comfortable in your hand. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
5/5 Stars The Ultimate AI Powerhouse
on May 18, 2026
Posted by: MissyJ
[This review was collected as part of a promotion.] I have been using the Galaxy S25 for a few weeks now, and it completely resets the bar for what a smartphone can do. The hardware is expectedly top-tier with a stunning display, sleek design, and incredible battery life. However, the real magic lies in Galaxy AI, which transforms this phone from a simple gadget into a highly intuitive personal assistant.
Galaxy AI has completely changed my daily workflow. The live translation features make communicating across languages effortless, and the photo editing tools are mind-blowing. I can remove background clutter or recompose images in seconds with perfect accuracy. Combined with the blazing-fast processor and a camera system that takes breathtaking low-light photos, this phone feels less like an incremental upgrade and more like a leap into the future. If you want a phone that is genuinely smart, the Galaxy S25 is worth every penny.
Galaxy AI has completely changed my daily workflow. The live translation features make communicating across languages effortless, and the photo editing tools are mind-blowing. I can remove background clutter or recompose images in seconds with perfect accuracy. Combined with the blazing-fast processor and a camera system that takes breathtaking low-light photos, this phone feels less like an incremental upgrade and more like a leap into the future. If you want a phone that is genuinely smart, the Galaxy S25 is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 is the best phone I've ever owned
on May 17, 2026
Posted by: OrlandopeJ
[This review was collected as part of a promotion.] Im so glad I got the S25. The features are amazing. Its very easy to maneuver through. The cameras quality is second to none. If you decide to purchase one you won't be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features.
on May 17, 2026
Posted by: Ashleys
[This review was collected as part of a promotion.] Its great to use. like using the galaxy AI. It takes good pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Phone.
on May 17, 2026
Posted by: PutriCrypt
[This review was collected as part of a promotion.] The device is essentially one of the most fast working phones and has great storage. The download speed is unmatched by any other phone I've owned. Can fit pretty much any app you need without issue and is great for video editing and stream maintaining.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Would not purchase again..
on May 17, 2026
Posted by: JazzyJ
[This review was collected as part of a promotion.] I have had issues with my device since i got it. Its very glitchy and slow. The camera has always been blurry and half the time i do not pass when taking a clear photo of my DL for different things. Overall very disappointed with it. Maybe GALAXY AI COULD TROUBLESHOIT IF SOMETHING IS INFACT WRONG WITH IT...
Value
1
Response from Samsung USBy R&R Team, May 18, 2026
Hi JazzyJ, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how distressing it is when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed of your device, troubleshoot the blurry photos you mention experiencing, and discover the ways you can use Galaxy AI and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you any time you have questions, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I really enjoy this phone
on May 17, 2026
Posted by: JesseL
[This review was collected as part of a promotion.] I use YouTube for music regularly and it streams very well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More uses than I can begin to count
on May 17, 2026
Posted by: Georgeslilred
[This review was collected as part of a promotion.] This phone has so many uses, from doing simple math, to helping figure out complicated highschool math.
I can play games, pay bills, make money, chat with people and with AI, take amazing photos, play music, watch videos, check email, do testing for school and so much more.
AI is used in finding family information, helping with cooking, setting up schedules for school, housework, travel, ordering from various apps, and if I ask it to it talks to me. The ease of using this phone has been unbelievable! Most phones it takes time to learn but this one is super easy and efficient, and things are just where you'd think to look. The updates that have taken place have done nothing but improve its use. Battery times is amazing! Which honestly is one of my favorite things. The phone is worth the money, and is absolutely worth your time to get and put to use! 10/10 absolutely recommend!
I can play games, pay bills, make money, chat with people and with AI, take amazing photos, play music, watch videos, check email, do testing for school and so much more.
AI is used in finding family information, helping with cooking, setting up schedules for school, housework, travel, ordering from various apps, and if I ask it to it talks to me. The ease of using this phone has been unbelievable! Most phones it takes time to learn but this one is super easy and efficient, and things are just where you'd think to look. The updates that have taken place have done nothing but improve its use. Battery times is amazing! Which honestly is one of my favorite things. The phone is worth the money, and is absolutely worth your time to get and put to use! 10/10 absolutely recommend!
Value
5
Written by a customer while visiting Samsung US