Customer reviews from Dymo.com
DYMO - LabelWriter 550 Turbo Desktop Label Printer - Black
Average customer rating
3.7
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
131
4 Stars
48
3 Stars
14
2 Stars
7
1 Star
58
55%of customers recommend this product.
(
61 out of
111)
Customer Reviews for DYMO - LabelWriter 550 Turbo Desktop Label Printer - Black
Customer Rating
1
550 is Product Line Killer
on December 14, 2021
Posted by: jalbr8
from Wisconsin
Just bought and returning as useless. We have over 100 Dymo 450turbo in the field most are networked and using 8.7.4 windows software extensively printing from Word on over 250 systems, 10 offices and significant remote users. 550 has no apparent compatibility with a highly developed system of labeling. Great way to kill a product.
No, I would not recommend this to a friend.
Response from Dymo.comBy Kasia, Consumer Care, December 17, 2021
Hello, this is Kasia from DYMO Consumer Care. We apologize our product has not met your expectations. We expect the best from our products, and it seems, on this occasion, we have let you down. Please be assured that your feedback will be forwarded to appropriate department, to make sure that our products meet the requirements of our consumers. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Poor business decision restricting label type
on December 9, 2021
Posted by: DM355
from Dallas, TX
Poor business decision for Demo restricting the new DYMO 550 to only use OEM labels. The OEM labels don't meet certain customer requirements, so custom labels are needed, and you have now just blown up your use case. We will need to move to another vendor when we already use 1,000 of these printers world wide in our operations. Recommend a fix, as you can see all your reviews are blowing up.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 13, 2021
Hello, this is Faith from DYMO Consumer Care. hank you for providing your feedback for the DYMO LabelWriter 550 Turbo. We expect the best from our products, and it seems, on this occasion, we have let you down. All feedback is valuable to us and helps us develop ourselves. The LabelWriter 550 printers are only compatible with authentic DYMO labels, this is due to the chip present in the DYMO labels. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Stick with the 450
on November 18, 2021
Posted by: E55555
As everyone in the review section is aware, this printer is only compatible with authentic Dymo labels. However, Dymo doesn't advertise that they must be NEW authentic Dymo labels--all your old Dymo labels don't work anymore. How is Dymo handling this? Well, they're offering to replace up to THREE rolls as a courtesy. You heard it right--three. If you have more than three rolls that need replacing, tough luck. The 450 was great, and it's a shame Dymo is selling out their own customers in the name of the Automatic Label Recognition "feature" that is a thinly veiled cash grab and everyone knows it. Dymo is shooting themselves straight in the foot here, and customers aren't going to stand for it.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, November 22, 2021
Hello, this is Kasia from DYMO Consumer Care. We apologize that our product has not met your expectations.
I would like to inform you that new generation labels have been on the market for over a year, thus superseding the availability of old generation labels. We understand that especially those Consumers who use our LabelWriter printers for business purposes may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly, as the process of replacing labels is tailored individually for such Users of our devices. If you have any further questions, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
I would like to inform you that new generation labels have been on the market for over a year, thus superseding the availability of old generation labels. We understand that especially those Consumers who use our LabelWriter printers for business purposes may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly, as the process of replacing labels is tailored individually for such Users of our devices. If you have any further questions, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
USB adapter not recognized!
on November 18, 2021
Posted by: NatNat
So I just got a new MacBook and they no longer take regular USB connections so I got an adapter, but the DYMO does not recognize the adapter and so here I am, no labels and no solution from DYMO when they will resolve the issue (after waiting on the line for customer service for over 1hr). So as far as I'm concerned this is an obsolete tool.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, November 19, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 Turbo. We sincerely apologize our products have not met your expectations. The LabelWriter printers will need to be connected directly to your laptop as USB hubs are unsupported. Since your new MacBook does not have the traditional USB port, we would advise for you to purchase a USB Type B to Type C cable so you may connect your printer directly. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Horrible Idea
on November 12, 2021
Posted by: Keeshan
from Rotterdam Junction, NY
We have had 100's if the dymo 45 labelwriters, We ordered a 550 because it is the newer model and the printer is incompatible with our proprietary business stickers. We need a special sticker that does not fade and those stickers worked great with the labelwriter 450. Dymo has created the 550 model to require dymo stickers only. This is a horrible business decision.
Response from Dymo.comBy Consumer Care, November 15, 2021
Hello, this is Kasia from DYMO Consumer Care. I apologize our product has not met your expectations. We expect the best from our products, and it seems on this occasion, we have let you down. We are aiming to provide our consumers with the highest quality of printers and labels to ensure satisfying printing experience. If you need more resistant labels for your business, I encourage to check our line of Durable Labels, which come in various of sizes.
Should you need any further assistance, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Should you need any further assistance, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
Frustrating!!!
on November 10, 2021
Posted by: GBlack
from Fort Wayne, IN
The label recognition feature is terrible. I bought Dymo labels with the printer but its constantly telling me unknown paper recognized. I have to power off several times before it recognizes the labels. Once that happens, it works great.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, November 12, 2021
Hello, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 Turbo. We apologize our product has not met your expectations. Your feedback will be forwarded to the appropriate department. We would be very happy to assist you in resolving any issues with our products. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Authentic DYMO Labels don't work!
on November 7, 2021
Posted by: mr2clever
from Byron Bay, Australia.
DYMO Labels don't work either!
Researched the 450 turbo series. Sounded great. Bought the 550 turbo because the shop didn't have any 450s. Thought it was just a newer version. Big mistake. Can't use generic labels and just discovered that the printer doesn't recognise the second lot of authentic DYMO labels I purchased. Had to write 250 labels by hand on a rush job on a Sunday. Not impressed. Would be a great product if it wasn't so heavily locked down. Sometimes less is more.
Researched the 450 turbo series. Sounded great. Bought the 550 turbo because the shop didn't have any 450s. Thought it was just a newer version. Big mistake. Can't use generic labels and just discovered that the printer doesn't recognise the second lot of authentic DYMO labels I purchased. Had to write 250 labels by hand on a rush job on a Sunday. Not impressed. Would be a great product if it wasn't so heavily locked down. Sometimes less is more.
Response from Dymo.comBy Vernie, DYMO, November 10, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 printer. We sincerely apologize our products have not met your expectations and for the inconvenience caused. The information that the 550 series will only be compatible with authentic DYMO branded labels were posted in all product listings as well as marketing materials and in the printers itself. Based on the picture you have provided, these labels are of older generation which did not yet have the chip. We do have a Label Exchange Program wherein we can send you up to three label rolls should you have older generation or unchipped DYMO branded labels. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Went to purchase 5 of these, went for 450 instead
on November 6, 2021
Posted by: MattHank
from Chicago, IL
We went to purchase 5 of these new Dymo printers, but ended up going with older 450's due to the Dymo Genuine label feature. We have custom made labels that are a special size and color for our use. This printer is configured to only allow Dymo branded labels. Huge fail on Dymo.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, November 9, 2021
Hello, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 Turbo. We are sorry to hear that you are unhappy with our product. Your feedback will be forwarded to the appropriate department.Our DYMO printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding and label jams. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5