Customer reviews from Dymo.com
DYMO - LabelWriter 550 Turbo Desktop Label Printer - Black
Average customer rating
3.7
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
131
4 Stars
48
3 Stars
14
2 Stars
7
1 Star
58
55%of customers recommend this product.
(
61 out of
111)
Customer Reviews for DYMO - LabelWriter 550 Turbo Desktop Label Printer - Black
Customer Rating
1
Poor product
on July 29, 2024
Posted by: RJMCOMP
Would ne recommend this product at this point. Tried 2 different brand new units. Will not run on a switch, which is a long industry standard?? Says it has to be connected to a router?? Many many error states occurred even running non network sharing on a PC (USB). Appears to be VERY sensitive to labels. Using 30374 Appt Card DYMO labels. 40+ years IT tech. Model 450 was great.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, July 30, 2024
Hello.
Thank you for contacting us and sharing your feedback.
We sincerely apologize for the inconvenience caused.
To ensure a seamless network connection and optimal performance, we highly recommend connecting the DYMO LabelWriter 550 Turbo directly to the router. This setup helps maintain a stable interaction between the printer and your network.
Also, note that printer sharing via USB requires the root computer to be turned on and available. If the computer is off, goes into sleep mode, or drops the network connection, the printer will become unavailable for other computers.
We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing. Our labels provide the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback.
We sincerely apologize for the inconvenience caused.
To ensure a seamless network connection and optimal performance, we highly recommend connecting the DYMO LabelWriter 550 Turbo directly to the router. This setup helps maintain a stable interaction between the printer and your network.
Also, note that printer sharing via USB requires the root computer to be turned on and available. If the computer is off, goes into sleep mode, or drops the network connection, the printer will become unavailable for other computers.
We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing. Our labels provide the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Get the Labelwriter 450 instead of this.
on July 26, 2024
Posted by: Nickname2
from North Carolina
I needed a new printer for work since my old 400 died. When I purchased this I spent an hour trying to figure out why it wouldn't print. Come to find out, all of my old rolls of labels are incompatible with the 550. I found a 450 for cheap and just stuck with that. It was infuriating and there's no need outside of greed for Dymo to do this. Plus the printer app is terribly laid out. Either buy an old Dymo printer or one from another brand.
Response from Dymo.comBy DYMO NA, July 26, 2024
Hello.
Thank you for contacting us and sharing your feedback with us.
We apologize for the inconvenience you've experienced with our printer, and we would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels provide the best User experience.
The Dymo Connect Software is designed to create a robust platform that allows users to unlock advanced features, and seamless printing experiences and to provide more functionality and versatility
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback with us.
We apologize for the inconvenience you've experienced with our printer, and we would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels provide the best User experience.
The Dymo Connect Software is designed to create a robust platform that allows users to unlock advanced features, and seamless printing experiences and to provide more functionality and versatility
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Worst Printer Ever
on June 20, 2024
Posted by: nick123
from Durham NC
The new line is completely unusable and a waste of money. Only overpriced Dymo labels work because they're greedy. They claim that this is because other labels jam, but if that were true, people would already be buying Dymo labels, which are exactly the same anyway. Dymo Connect is the worst piece of software I have ever experienced using. Basically nothing functions and the software cannot reliably detect what type of labels are in the printer. Updates regularly make the printer not function with websites as it should. ANY OTHER PRINTER WOULD BE A BETTER CHOICE
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, June 24, 2024
Hi.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We want to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the label's packaging or core. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the bottom left corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
If your labels are compatible, please power cycle the printer by removing the power, labels, and USB cable. Press the power button 15 times. Re-connect the power, insert the labels making sure they are aligned to the left and the perforations are on your left side. Press the forward button to feed one label then connect the USB cable and try to print a label.
Additionally, if the steps don't work, we recommend you clean the printer sensors by visiting help.dymo.com > Label Writer > How to clean my LabelWriter 5 series. Then set your computer setting region to the United States.
We recommend visiting help.dymo.com >Software >How to use DYMO Connect Software as we have a detailed guide on how to use the software. As regard your feedback about the easy navigation of the software we assure you that your feedback will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We want to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the label's packaging or core. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the bottom left corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
If your labels are compatible, please power cycle the printer by removing the power, labels, and USB cable. Press the power button 15 times. Re-connect the power, insert the labels making sure they are aligned to the left and the perforations are on your left side. Press the forward button to feed one label then connect the USB cable and try to print a label.
Additionally, if the steps don't work, we recommend you clean the printer sensors by visiting help.dymo.com > Label Writer > How to clean my LabelWriter 5 series. Then set your computer setting region to the United States.
We recommend visiting help.dymo.com >Software >How to use DYMO Connect Software as we have a detailed guide on how to use the software. As regard your feedback about the easy navigation of the software we assure you that your feedback will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
4
Convenient & fast
on May 31, 2024
Posted by: sydneyc498
[This review was collected as part of a promotion.] I like how this printer doesn’t smear after printing labels. It prints fast and is easy to set up on my computer (Mac). I like the options on the app to change size, alignment, and add different characters.
Written by a customer while visiting Dymo.com
Customer Rating
1
Not Reliable & Label Supply Availability is poor
on May 30, 2024
Posted by: BusinessOwner
from Katy, Texas
Do not purchase this product!!
We bought the 550 Turbo, which printed well for a short time on the small label rolls provided with the unit.
Finding "authentic" DYMO labels is nearly impossible. When we did, they did not work either. As a business, we need reliability and supply availability. This product has neither.
We are pursuing other options. Paying more to get relaibility.
Please don't respond with standard language about "authentic" DYMO labels. That is not the problem.
We bought the 550 Turbo, which printed well for a short time on the small label rolls provided with the unit.
Finding "authentic" DYMO labels is nearly impossible. When we did, they did not work either. As a business, we need reliability and supply availability. This product has neither.
We are pursuing other options. Paying more to get relaibility.
Please don't respond with standard language about "authentic" DYMO labels. That is not the problem.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, May 31, 2024
Hello. Thank you for reaching out to us and providing your valuable feedback.
We sincerely apologize for the inconvenience caused.
Please be aware that all DYMO Labels manufactured after April 2020 are compatible with the LabelWriter 5 series printer.
To verify if your labels are compatible with the LabelWriter 5 series, please examine the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the bottom left corner of the front part of the package, then the labels are compatible. Also, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
Furthermore, we recommend purchasing from labelcity.com because this supplier specifies on their website whether the labels are compatible with the LabelWriter 5 series printers.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
Please be aware that all DYMO Labels manufactured after April 2020 are compatible with the LabelWriter 5 series printer.
To verify if your labels are compatible with the LabelWriter 5 series, please examine the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the bottom left corner of the front part of the package, then the labels are compatible. Also, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
Furthermore, we recommend purchasing from labelcity.com because this supplier specifies on their website whether the labels are compatible with the LabelWriter 5 series printers.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Not fit for purpose. Doesn't work most of the time
on April 27, 2024
Posted by: stevef42
from Australia
Had it for a year; worked about three times. Lost days of my life trying to get it to work. Not fit for purpose. Shame on your DYMO. Pull them off the shelf and stop torturing customers.
Response from Dymo.comBy DYMO NA, April 29, 2024
Hi Steve.
Thank you for contacting us and providing us with your feedback.
We are sorry that the printer has not met your expectations. The LabelWriter 5 series printers were designed to enhance seamless printing and overall user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Car
Thank you for contacting us and providing us with your feedback.
We are sorry that the printer has not met your expectations. The LabelWriter 5 series printers were designed to enhance seamless printing and overall user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Car
Written by a customer while visiting Dymo.com
Customer Rating
1
Brand required labels
on April 23, 2024
Posted by: System Mgr D
Requires DYMO Brand labels now due to chip inside. not worth it anymore
Response from Dymo.comBy DYMO NA, April 24, 2024
Hi.
Thank you for contacting us and for providing your feedback.
We kindly inform you that our LabelWriter 5 series printers were designed to work only with DYMO authentic labels to prevent excessive feeding, label jams, and misaligned printing.
If you have any more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and for providing your feedback.
We kindly inform you that our LabelWriter 5 series printers were designed to work only with DYMO authentic labels to prevent excessive feeding, label jams, and misaligned printing.
If you have any more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Not Fully LAN Compatible
on April 18, 2024
Posted by: MrDissapointed
from Chicago Area
Our very capable IT department was unable to get these printers to work consistently through our LAN. Dymo support says they don't work well through network switches and they have no network server software for this printer.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, April 19, 2024
Hi, thank you for contacting us and for sharing your feedback.
We are sorry that our latest range of printers has not met your expectations.
Our LabelWriter 550 Turbo printers are compatible with LAN. However, the use of switches will lead to connection issues both with the printer and the label detection feature. We do not offer support for third party server networks as the printer has an inbuilt LAN port.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry that our latest range of printers has not met your expectations.
Our LabelWriter 550 Turbo printers are compatible with LAN. However, the use of switches will lead to connection issues both with the printer and the label detection feature. We do not offer support for third party server networks as the printer has an inbuilt LAN port.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com