Customer reviews from philips.com
Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Average customer rating
4.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
78
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
85 out of
97)
Customer Reviews for Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Posted by: MIddie
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My other was an original Philips electric toothbrush
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GenaQ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is really a great toothbrush. It is strong and also has the brushs for plaque which is nice. Love the travel case with the charger built in.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Frijoles
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] [Employee of philipsglobal] I love, love, love this tooth brush. It fits comfortable in my hand and is easy to use. After brushing my teeth they feel extremely clean. And it’s so easy to recharge .
I highly recommend this toothbrush, you will not be disappointed.
I highly recommend this toothbrush, you will not be disappointed.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Disappointed with product
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve only had my Sonicare for a few months and it seems to already be on its last leg. It’s unreliable about working with my phone, or turning on without pushing the power button repeatedly, or selecting the level of clean. I expected a lot for the price and for the manufacturer, and this product’s return is certainly not worth the investment. Color me disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 29, 2022
Hi,
Thank you for writing your review, your opinion is highly appreciated. We're sorry to hear that your toothbrush is not behaving properly after such a short amount of time. Allow us to share some tips that may help with this. We recommend cleaning the toothbrush with a damp cloth after every use, to ensure that no buildup causes malfunction. As for the issues with the app, please try following these steps:
1. Make sure your toothbrush is fully charged.
2. Check that your phone’s operating system and the app are updated.
3. Activate Bluetooth on your mobile device.
4. Hold your toothbrush and mobile device close together.
5. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle.
6. Open the Sonicare app.
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for writing your review, your opinion is highly appreciated. We're sorry to hear that your toothbrush is not behaving properly after such a short amount of time. Allow us to share some tips that may help with this. We recommend cleaning the toothbrush with a damp cloth after every use, to ensure that no buildup causes malfunction. As for the issues with the app, please try following these steps:
1. Make sure your toothbrush is fully charged.
2. Check that your phone’s operating system and the app are updated.
3. Activate Bluetooth on your mobile device.
4. Hold your toothbrush and mobile device close together.
5. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle.
6. Open the Sonicare app.
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: MBiker
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well, easy to use does an excellent job! Charge lasts a long time.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: gogo23
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have this brush for month and I love it. but I have one concern… I wanted to get black one but decided get pink one. after one month using it color just fell off. black will be better color for this one
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: InfinitePier
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have never used an electric or "sonic" or whatever toothbrush before. I bought one on the recommendation of my dentist. This is a really good product: it's easy to use, easy to maintain, easy to charge, easy to clean. And my teeth! They feel like they've just had a professional cleaning--every day!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Easy to use and does a great job cleaning my teeth
on June 27, 2022
Posted by: NoName 123
Gender:Male
[This review was collected as part of a promotion.] It is a great product and the customer service is the best I have seen in a long long time. Highly recommended tooth brush
I would recommend this to a friend!
Written by a customer while visiting philips.com