Customer reviews from philips.com
Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Average customer rating
4.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
78
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
85 out of
97)
Customer Reviews for Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Customer Rating
5
Good before, not — with Bluetooth — great!
on February 10, 2022
Posted by: Ed the Critic
Gender:Male
[This review was collected as part of a promotion.] At first I could not believe that my new Sonicare with Bluetooth would improve my oral hygiene. But I downloaded the app to my iPhone anyway. Wow! The old toothbrush will never be the same again. I am pleased to report that the stains that I used to have on some of my caps are gone.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Great Toothbrush / Struggle with the App
on January 20, 2022
Posted by: Bigtoothbob
Gender:Male
[This review was collected as part of a promotion.] The toothbrush does a wonderful job. My dentist even commented about how little plaque I had during my last checkup. As such, I love, love, love the toothbrush. On the other hand, the app is useless. My app shows it was last connected more than three months ago. I tried to reconnect it, but got frustrated after several tries.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Good Toothbrush
on January 7, 2022
Posted by: VA123456
Gender:Female
[This review was collected as part of a promotion.] I really like this toothbrush. It’s like getting a dentist cleaning twice a day. I actually had to get a replacement brush when mine broke. After all the hassle of figuring out what was broken, the replacement process was easy. I do NOT like the app at all. It frequently does not pair with my toothbrush. I would buy another.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, January 21, 2022
Hi, thanks for your review. We are happy to hear you are so satisfied with your toothbrush! Too bad you are experiencing app connectivity issues, though. Please consider these easy tips to see if you can solve the issue: make sure you have the latest app version and phone operating system; make sure your toothbrush is on and charged when you try to do the pairing; consider cleaning the cache on your phone (https://philips.to/3KouhE2); make sure no other devices are interfering. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent product
on January 4, 2022
Posted by: Bratt
Gender:Male
[This review was collected as part of a promotion.] The toothbrush is amazing and the multiple setting from which to choose are wonderful. Every time I use the bush it feels like I just left the dentist office
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
great feeling!
on November 25, 2021
Posted by: Texaswhites
Gender:Male
[This review was collected as part of a promotion.] Initially, I thought the vibrating head was a bit much, but now I love the effect of a massage on my gums!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
On the fence
on November 25, 2021
Posted by: Dissointed
[This review was collected as part of a promotion.] The brushing is fine it’s the brush replacement indicator that still isn’t working we got our unit replaced because it didn’t work and even the replacement unit isn’t working why have it if it’s not going to tell u when to change your brush heads??
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 9, 2021
Hi,
thank you for taking the time to leave this review. We're so sorry to hear that your replacement device is not working properly, and we can imagine this is quite disappointing. We'd like to take a closer look and do our best to help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for taking the time to leave this review. We're so sorry to hear that your replacement device is not working properly, and we can imagine this is quite disappointing. We'd like to take a closer look and do our best to help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Great features
on September 15, 2021
Posted by: shortcakkes
Gender:Female
[This review was collected as part of a promotion.] I chose this because brushing with a regular toothbush was not getting my teeth clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Broke after a few months of use
on July 25, 2021
Posted by: smiliebaby24
Gender:Female
I spent a lot of money on this toothbrush and it no longer works.
Response from philips.comBy Philips Consumer Care, July 27, 2021
Hello,
We are sorry to read that your Sonicare is not working properly anymore.
We would really like to know what happened, and possibly find a suitable solution for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
We are sorry to read that your Sonicare is not working properly anymore.
We would really like to know what happened, and possibly find a suitable solution for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com