Customer reviews from philips.com
Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Average customer rating
4.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
78
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
85 out of
97)
Customer Reviews for Philips Sonicare - ExpertClean HX9630/17 Rechargeable Toothbrush,Bluetooth Connectivity, Pink
Customer Rating
5
Nice Feature Set
on June 21, 2022
Posted by: adams171
Gender:Male
[This review was collected as part of a promotion.] When my similar Philips broke they sent me this one for a replacement. Almost the same but has four modes instead of the three I had before. Works well and the battery life is great. have not used the charging travel case but looking forward to trying it. The only issue I seem to have is the brush heads do not seem to fit tightly on the toothbrush body which necessitates cleaning frequently.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Love this product.
on June 16, 2022
Posted by: Zasky
Gender:Female
[This review was collected as part of a promotion.] Love this product very much. The only thing is the battery don't stay charge to long.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Bravelion
Gender:Female
Verified Purchase:Yes
There seems to be a small gap in the firting of the tooth brush head that came with the handle. It does not give optimal connection with the handle so toothbrush soes not give full power all the tume. Need to disconnect and re-connect tooth brush head a few times to get it connect properly. Did not have this issue with my previous basix sonic toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Top of the line...
on June 5, 2022
Posted by: Mutter1
Gender:Male
[This review was collected as part of a promotion.] Great device, the cleaning/whitening power is evident within a few days. I've tried other "top of the line" devices, but nothing beats SoniCare.
Written by a customer while visiting philips.com
Customer Rating
5
Love this toothbrush
on June 3, 2022
Posted by: RuthieK9
Gender:Male
[This review was collected as part of a promotion.] Our new 7500 HX9690 is wonderful. Very easy to use and love all the options for brush heads.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Does everything
on May 24, 2022
Posted by: Moët
Gender:Female
[This review was collected as part of a promotion.] Great product, many features and really cleans well…much better than former models.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I really like my new toothbrush - and the excellen
on May 22, 2022
Posted by: CETst
Gender:Female
[This review was collected as part of a promotion.] Not only is the product excellent, but the service I received from your represent was stellar
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Changed a good product for the worse
on May 21, 2022
Posted by: firemanjsr
Gender:Male
[This review was collected as part of a promotion.] I’ve owned 4 Phillips toothbrushes, this one was a replacement for one under warranty. Phillips is really good to work with on warranty requests. I liked their brushes right up to when they changed the timing on my new brush. Someone decided that four thirty second periods of brushing wasn’t good enough. They needed six twenty second periods, which means less time brushing and more time repositioning the brush.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi,
Thank you for leaving a review. We're glad to hear that you've been satisfied with our warranty services. That's why it saddens us that the features of the replacement brush aren't satisfactory. We're increased the periods to accommodate different area's with more focus. We hope that you'll see the benefits over time.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for leaving a review. We're glad to hear that you've been satisfied with our warranty services. That's why it saddens us that the features of the replacement brush aren't satisfactory. We're increased the periods to accommodate different area's with more focus. We hope that you'll see the benefits over time.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com