Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Good Coffee, Multiple failures for this machine
on June 2, 2021
Posted by: FrankP2
Keurig® K-Supreme
We have this machine for 6 months now.
The Descale feature Flashes so often _its driving us crazy! (and broke)
We use only *filtered water and *Kurig filters, *Kurig Descale fluid and *Their Instructions to descale it (instructions followed to the letter!) _Still the descale feature flashes each week with 10 to 12 Kurig Coffee k-cups made! ( & Yes, we only make coffee).
We have this machine for 6 months now.
The Descale feature Flashes so often _its driving us crazy! (and broke)
We use only *filtered water and *Kurig filters, *Kurig Descale fluid and *Their Instructions to descale it (instructions followed to the letter!) _Still the descale feature flashes each week with 10 to 12 Kurig Coffee k-cups made! ( & Yes, we only make coffee).
Not happy!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 4, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team about this. They can be reached at 866-901-2739 and will be happy to help!
Written by a customer while visiting keurig.com
Posted by: Titch
Verified Purchase:Yes
Love the larger reservoir,sleek appearance and color
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Does make the coffee warm enough
on June 5, 2021
Posted by: Lethomson
Bought this on April for my Mother-in-law who said when she put her creamer in the coffee it was then cold. So if you want a really hot cup of coffee you might not want this model.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
MultiStream Needs Design Change
on June 6, 2021
Posted by: Mbrons56
MultiStream caught my eye and I was excited to buy one when my K-Elite failed after about 3 years. However, within a week after purchase I started seeing evidence of leaking around the 4 extra water injection points. The leakage continued to get worse, now about 3 or 4 months in, the leakage has gotten so bad that the coffee isn't worth drinking. Also, the descale light was blinking at me so I followed the directions to descale. I'm good at following directions and followed them completely. Light is still blinking and coffee tastes even worse.
I gave up and bought another K-Elite. It's nice to have good coffee again.
I gave up and bought another K-Elite. It's nice to have good coffee again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 8, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
2
Not hot.
on June 7, 2021
Posted by: Big Dee60
I have to microwave my coffee every day. Never brew hot as the last one I had.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 9, 2021
This is definitely not the experience we want you to have with your K-Supreme coffee maker. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
No Coffee for me This Morning.
on June 14, 2021
Posted by: MikialaJ
My mom gifted me the K-Supreme Plus Single Serve Coffee Maker as an upgrade to my Cuisinart Single Serve. I've had it a month. I followed the setup instructions and I use filtered water. This machine has been a thorn in my side since week one. I've had to descale it at least once a week and now it doesn't brew. I put a Starbucks k-cup in there. There was this loud noise, smoke coming out of the side and top and inside the machine. This morning, smoke started coming out of the top but it sounded like it was going to brew and nothing. Now it doesn't even turn on. I've read other reviewers having the same issue. I would also agree with other users with respect to the temp of the coffee. Even though you have the heat features, it doesn't make it any hotter then other Keurigs.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 16, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
3
Great when it works
on June 20, 2021
Posted by: Cjcje17
When it works it’s great! My water tank randomly has cracks where the handle connects. Don’t bother contacting customer service, thought it’s been only 6 months, they just tell you how to but a new one. My mother in law had this happen when hers completely broke as well…..also 6 months old. They were Christmas gifts. Customer service is useless and they clearly just want your money. I will be switching to the Nespresso machine I think.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 22, 2021
Thank you for your review and feedback. We're sorry to hear about your experience with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst coffee maker I ever purchased
on June 23, 2021
Posted by: Slink
Supposed to be more flavorful coffee due to multi stream technology. Water flows out the top of pod and if anything waters coffee down. A lot of clear water flows around pod and into cup. Very disgusted with this purchase and very shameful of Keurig fir their false promises.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 24, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com