Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Two units in and just stopped working
on May 20, 2021
Posted by: Anonymous
We bought our original unit in Oct of 2020, in Dec of 2020 it wouldn't turn on Keurig sent us a replacement, it stopped working three days ago. Yes it makes a better cup of coffee, but the lifespan of this coffeemaker is short lived. I have been on calls with customer service twice this time and never got a call back as promised - it's been days now I want another model as a replacement this time, (I'll pay the difference on the upgrade - whatever...I don't care we need coffee) it's obvious this model has issues. The calls keeps going to another department that blows me off. DO NOT BUY THIS MODEL. PERIOD.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 26, 2021
Thank you for your review and feedback. We're sorry to hear about your experience with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome. Really happy
on May 20, 2021
Posted by: Jesper
Very fast brewing is great. Huge difference in taste between old gen 1 machine and this. Very happy with it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Not So Happy
on May 21, 2021
Posted by: Dmj1
I started using this on Monday and on Wednesday i need to descale. It takes forever to brew a cup of coffee. Very slow!!
I’ve been using a Keurig for years and love them but this model fell really short.
I’ve been using a Keurig for years and love them but this model fell really short.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 28, 2021
We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor design
on May 26, 2021
Posted by: Rich46544
I bought the Keurig supreme in November and it seems whether I'm using a K-cup or the My K-cup with my own coffee water is coming out all over. It seems like it is coming over the top of the K-cup and splashing down through the funnel and all over the back of the coffee maker and counter top. I thought the multistream technology would be better but it's not. Very disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 28, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: Hunterr41
Verified Purchase:Yes
We are very happy with supreme single brewer. Coffee tastes better than with previous machine
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not for long term
on May 29, 2021
Posted by: Beally
Bought this about 6 months ago and it has stopped working. It wasn’t heavily used. The most was 3 cups a days.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 1, 2021
Have you tried reaching out to our Consumer Care team regarding your coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Written by a customer while visiting keurig.com
Customer Rating
1
Not so much
on May 31, 2021
Posted by: Maple coffee lover
I received this Keurig version as a gift. I have had a lot of issues with leaky grounds. About 90% of the time I have to clean up the mess and throw out my freshly brewed cup due to the there being too many grounds in my cup. While I understand that there are times minor issues and glitches can occur, this is ridiculous. I am very disappointed. I own a 2.0 which is approximately 6 years old and I have not had any complaints. I noticed a lot of people are reporting they too are having issues with this K-Supreme version, including my particular issue. I hope there is a non-costly solution to correct these issues.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 2, 2021
Thank you for reviewing your K-Supreme coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Died after 5 months of use
on June 2, 2021
Posted by: Gabsev
I’m completely disappointed, this machine completely stopped working after only 5 months of use.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 4, 2021
We're so sorry to hear you've been disappointed with your K-Supreme coffee maker. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com