Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
2
Not worth it!
on February 25, 2021
Posted by: KendraP
I've had thus for a few months now. Giving it 2 stars b/c the coffee does taste better & the sleek design doesn't take up as much space. I have owned the keurig 2.0 for years & I can't complain. I was intrigued about the new technology.
Cons: coffee not hot enough, I have to microwave it for a min. 2. coffee grinds in every single cup of coffee, water, hot chocolate... you name it. 3. Not easily cleaned, I'm literally in there with a toothbrush b/c I feel as if a simple wipe is not enough; it's just too much. I've put it back in the box, highly dissatisfied, it's way after the return date & I'm still going to use my other until it gives out. I do not recommend this product maybe they will come up with something better.
Cons: coffee not hot enough, I have to microwave it for a min. 2. coffee grinds in every single cup of coffee, water, hot chocolate... you name it. 3. Not easily cleaned, I'm literally in there with a toothbrush b/c I feel as if a simple wipe is not enough; it's just too much. I've put it back in the box, highly dissatisfied, it's way after the return date & I'm still going to use my other until it gives out. I do not recommend this product maybe they will come up with something better.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
Hi Kendra, thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
multi stream is the worst
on February 25, 2021
Posted by: saa22
I have been using Keurig for years and love products but this newer multi stream is the worst. I have coffee grinds in every cup, the descale light is on already and I only used it for a month with filtered water, and every so often the pod explodes and coffee and grinds come out everywhere and you have to take machine apart to clean it. The design of the machine is great but go back to one puncture hole.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
Have you tried reaching out to our consumer care team regarding your K-Supreme coffee maker? 866-901-2739 We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
2 failed makers
on February 28, 2021
Posted by: Aggravated too
Purchased this model and it worked for 8 days. Returned the model and tried the same model. This one worked 5 days. The models just stop working. If we had not purchased k cups we would bail on this kind of coffee maker. Will try another brand.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: krcoffeedrinker
Verified Purchase:Yes
The K-Supreme has an improved water reservoir without all those odd angles, which makes it much easier to clean. However the main unit leaks coffee grounds into your cup and I haven't been able to correct that. Also, the unit I now have is a replacement for the unit I originally purchased. The original unit had a DEGLAZE light that would not go out after the deglaze was completed, so Keurig elected to send me a new one. I don't know what's going to happen when the new unit's deglaze light comes on, and I perform the deglaze. Will the light stay on like the first one, or will it go out? There is no option for manually turning off the deglaze light. I'm just glad that I still have my 3-year-old Keurig to go back to, if the K-Supreme doesn't work out.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 9, 2021
Thank you for your review. We're glad to hear we were able to help and are confident our team will be able to address your concerns should you need assistance in the future. Please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Dr TonyLT
Verified Purchase:Yes
I was able to fix my 10 year old Keurig but still kept this one. Much better technology
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Peggy Jo G
Verified Purchase:Yes
I bought the new Keurig K-Supreme Single Serve Coffee Maker and I absolutely love it! I love the features on this coffee maker. Best purchase I bought!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Amazing
on March 5, 2021
Posted by: Anonymous
Hubby bought me this for Christmas. I am amazed at the entire machine. Love the filter for water and so easy to refill.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig Brand Reusable Pods Leak
on March 5, 2021
Posted by: Hankm
* Keurig replaced the coffee maker I purchased 3 weeks earlier because it would no longer
turn on.
turn on.
When using the replacement coffee maker, the Keurig brand resuable pods, water leaks
from the bottom of the pod making a mess.
from the bottom of the pod making a mess.
I like the concept of this coffee maker with the water reservoir but I am not happy with the mess that occurs when using the Keurig brand resuable pod.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 16, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com