This machine holds more water and is much quieter than our old machine. As I only use it for the hot water (my husband uses the coffee pods), the way it comes out splashes more out of my cup, but I've learned to divert it with a spoon so it doesn't splash out. We really like it! It was a good purchase.
I’ve had this brewer less than a month. I live the “stronger” feature but overall find the machine very flimsy. It splatters coffee all overvalued counter, and after one week of use the “descale” button lit up. I’ve now de scaled it twice in a week and it’s still lit. The first time I used white vinegar & the second time I bought the descaling kit. After the holidays, I’m putting this cheap piece of crap in the garbage and buying a different brand. I’ve been a loyal Keurig customer for years (this is at least the 5th machine I’ve bought) but they’ve lost my business now. If I could give less than one star, I would.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 24, 2020
Hi Eileen, we're sorry to hear you've been disappointed with your K-Supreme coffee maker. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Updated from the Keurig Elite which is still going strong and will be donated to a family member. Does the 5 nozzle system deliver? Yes! As much as I liked the brew from my pervious Keurig, this is even richer, not night and day, but noticeable. Love the compact size, and it is the quietest Keurig by far. We appreciate that the water level is so much easier to view on the K-Supreme. The controls are easy and reliable, and it has all the functions we need. We don't need a clock on our coffeemaker, The K-Supreme heats up so quickly that having a pre-set turn on time, or leaving it on for a pre-determined time is unnecessary. Simple to operate, place, and simply the finest cup of coffee.
Like my machine and the new water holder. New My k cup filter is confusing, with extra parts depending on the model you have. The universal my k-cup sits in place and wobbles. I works, but the old my kcup was easier to use. Also, when I replace the original piece that holds traditional k-cups, the machine does not always close cleanly. No white arrow on that piece to set proper direction.
makes great coffee but it's confusing how to use the descaling feature...like to know how to turn off the descaling mode! annoying every time I make coffee it's still flashing descale