Costumer service has been great at Keurig. I’m on my 3rd Keurig K- Supreme Single Serve Coffee Maker. We’ve had issues with descale light. Hopefully the new one will be better.
I love this coffee maker. It is SO QUITE and QUICK. You can smell the coffee as it comes into your cup. Love the strong and iced options. Everyone has commented on how great the coffee tastes. This is the best one yet.
I bought this product because I had such a good experience with my previous Keurig. After receiving my new Keurig Supreme, it stopped working in the middle of my first brew and didn't turn on again after that. My new machine is brewing watered down coffee with my plastic pods and brews hot water when I try using my biodegradable pods. The reason I got the new product was for a stronger, better tasting coffee but I've gotten the opposite plus the headaches of dealing with the defective produtcts.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 6, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
I bought this coffee maker for my mom for Christmas and she absolutely LOVES it! Also I wanted to say thank you for making it a Christmas gift it arrived earlier than I thought it would.
Got first machine, it did not even start and had to get replacement. The new one worked but in couple days, it only pours few drops of coffee, despite selecting 10 or 12 oz. We do not expect such poor quality coffee maker from such respected company. Better to buy other coffee maker and just use their k cups
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 6, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
My keurig wasn’t working every time and the descale light never went off so I called the company and they sent me a new one. It works great! I’ve used friends’ Keurig before but now I’m happy having my own