My daughter ran milk through my old Keurig the Keurig team was able to get me a good price and my replacement arrived before Christmas, I upgraded to the K-supreme and let me tell it makes a good cup of joe.
I bought the kurig Supreme and first time i went to use it the descaleing light came on and I went out an naught a bottle of descaleing salutionran it thru the machine it didn't work so i called kurig and they ran thru some different steps those didn't work without hesitation said they would get one sent right away it wasn't long and I received a new one and it's worked flawless my first kurig I had served me with no problem for about 6 years and still working so it now serves us at the shop needless to say i wouldn't own anything else Kurig and only Kurig
I’ve used Keurig coffee makers for years. I really like this new one so far. I like being able to choose the amount of water per cup, I want. It brews fast and quietly.
Original purchase descale light stayed on after one month. Keurig replaced quickly. New one just a couple of weeks old. So far so good. We especially like the immediate cup of coffee. No warm up time for tank. Sure hope this one stays reliable. Thank you Keurig for quick and cheerful replacement.
I bought the first one in October and after 1-2 weeks had problem because it kept saying it needed water. I contacted Keurig and they had me troubleshoot and it didn't help, so they sent me a new one, which I received on December 19, 2020. I have been using it since then and it is now doing the same thing that the first one did. Sometimes you turn it on and it lets you brew a cup and then it says it needs more water, even if you started with a full container of water. Other times you can get 2 cups before the water light comes on. It is very frustrating and I am sorry I gave away my Keurig 2.0. Thank was still working fine, I just was looking for something smaller, because I have limited counter space.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2021
Hello Alice and thank you for your review. We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Bought this from a retailer originally, got it home plugged it up and it did not work wouldn’t come on. A friend suggested calling Keurig instead of returning to the store. Took a little time to sort things out but then received a new direct. I’m so glad I stuck to wanting this brand instead of going to another. This is probably the best and improved model yet. The beverage is more hot than other models no need to reheat in the microwave and the technology ensures a really quality taste. Glad we got ours on the counter!