I had the regular base value keurig for quite some time. When I needed to replace it I decided to upgrade to the K-supreme . I am so happy I did. I love the larger volume water tank. But mostly, I love the handle on the tank. I am getting elderly and the grip in my hands is a problem. This water reservoir is excellent. Great design!! I highly recommend it!
This was a replacement due to an electrical issue with my previous brewer. Sometimes electrical components are simply defective. Keurig sent a replacement after verifying my purchase and the issue. Truly enjoy a perfect cup of coffee every time!!
Love this new design. Almost silent running, water enters coffee maker and heats instantly while its brewing the cup. Was not aware it worked this way, 100 percent less noise than my previous coffee maker. Have to place cup underneath before starting cycle, there is no delay as it brews instantly. So far every cup has been almost perfect. no idea how it would be made any better or if its even possible. the only improvement would be the addition of an inlet port to run a water line directly to it, although I doubt most people would want a water line on their counter top.
On my 3rd k supreme, the first 2 both had same issues. Worked fine for a couple weeks, then ran into volume issues. Units stopped putting out correct water volumes. Water filter also hindering correct outputs. On our 3rd unit, so far so good. 2 stars, which are reflected by unit issues. Customer support was "ok".
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 20, 2021
Thank you for your review and feedback. If you need further assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
I have owned multiple Keurig's over the years and this one is by far the worst. The coffee it makes is good. However, every regular size coffee mug you use, there is coffee splatter, EVERYWHERE. all over my counter top, the side wall of my fridge, the back part of the Keuring the mug rests against, I have to clean daily. I've NEVER experienced this with any other Keurig. I'm also disappointed you cannot use coffee pods with this one- there is too much water retention by the pod with the 5-holes and the result in the mug is nothing short of a watery mess. Disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 20, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!