We purchased a stainless steel K-Supreme 3 months ago. It was defective and Keurig sent this unit as a replacement. I don't want it, it looks cheap compared to the unit we had. I wrote a letter to Robert Gamgort, Keurig CEO and I am waiting for a response.
Husband bought me this Keurig for Xmas to replace my old one that I had for years. After 2 wks. It started acting up, I called and they sent me a new one, without any problem.
Had problem with original machine, called to ask questions, and sales rep fixed me with a new machine, no questions asked. Very Happy Now. Thanks Keurig.
We bought it 2 months ago. It needs frequent descaling, where our other did not. It also doesn't work well with my eco-pods. I have to poke holes in the coffee pod with a screwdriver, or else it makes a cup of coffee flavored water. Even with regular K-pods, th coffee doesn't taste as good as it did with the older model. Not happy at all.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 26, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.