My first was defective. I called customer service and they sent a replacement right away at no cost to me. Makes perfect cup of coffee every time. Very happy with Keurig.
The first one I bought i had to do the cleaning for it, the flash didn’t stop flashing after I cleaned it called the company and they sent me a new one love it quick and convenient
I have purchased 2 of these. The first one quit working after about a month. Returned it and got another one. The new one just quit working this week after 2 months. Exactly the same both times - brewed a cup perfectly, shut off and died. Nothing - won't even turn on. I am returning this one as well. Both vendors I purchased them from were very cooperative in accepting the return. However, obviously something defective in this model. I won't buy another one.
this is my third Keurig coffee maker. Each time I have upgraded to a better and usually more expensive model. The main reason being a larger water tank and more brewing features. Imagine my surprise, when once again in the market for a new machine, I stumbled upon the K-Supreme model. At first, I thought it was a small studio apartment type machine but upon further review, I discovered it had the best features of any Keurig to date. A large water tank that can be placed either on the right, on the left, or right behind the unit making it so much easier to find the optimal location. When the water tank is placed in the rear, it takes up less than half the space of my previous models (which were the standard style we known to love all these years).
But wait, there's more. It has a new brewing system that uses 3 streams rather than the previous one stream. But I haven't gotten to the really good part - it is totally SILENT. No more pumping sounds as it moves the water from the tank to the brew chamber - this this is totally silent. At first I thought it was broken. No - total silence from start to finish with just a tiny little sound at the very very end.
I did have to call Keurig once as this unit also sports a new dedicated descaling function.No more just cycling the water mixture through the machine, this one is activated with a special key combination and descales in a supposedly better way. It also has a descaling light to let you know when it is time.
Bottom line. You can't do better for a home coffee brewer that supports Keurig pods, this is the one. Did I mention it is also inexpensive compared to the higher end machines but has way better features?
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 5, 2021
Thank you so much for reviewing your K-Supreme coffee maker and for your detailed feedback. Happy Brewing!