I work with some avid, coffee/tea/hot beverage drinking coworkers. Like with most merchandise, they're susceptible to defects. But that's when the Customer Service Department needs to step up with quality service. Keurig's Customer Service was so wonderful to communicate with regarding the, less than 30 day old, Keurig K-Supreme. We received a new unit with absolutely no hassles.....just another positive reason for purchasing a Keurig product. Thumbs Up!!
We just upgraded to this and it is terrible! I have always used a Keurig, but I will not continue too. We have had it less than 2 months and it does not read that there is water, we have tried everything, it is a fight to make a cup of coffee! Complete waste of money!
Response from keurig.comBy Keurig, Consumer Care, February 16, 2021
This is not the experience we would like you to have with your new K-Supreme coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you and troubleshoot the issue you are having.
we had to find a u-tube video to us it , after viewing the video we love the machine
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
We are happy to hear you are enjoying your new K-Supreme coffee maker. If you ever need assistance please call us at 866-901-2739, we are happy to help!
I love that this Keurig saves a ton of space on my counters unlike the older models. However, the first one I purchased stopped working after one cup. It took several phone calls and emails to Keurig to get a replacement. The replacement can't seem to make a 12oz cup. The others work fine but the 12oz barely gives you 5oz. Occasionally, coffee sputters out the sides and leaks. Also, I just descaled it 2 days ago and the descale light came on again! This coffee maker sucks! Would not recommend.