Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: KC8458
Verified Purchase:Yes
My Keurig that wasn’t even a year old stopped working. I called and was able to get a replacement for it which arrived in 5 days!! The agent was so kind and walked me through the steps to get a new one. The warranty covered everything!!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Boston and Fort Hood
Verified Purchase:Yes
Thank you sticking by your product and resolving my situation. Promptly & efficiently!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JJKL
Verified Purchase:Yes
Been using Keurigs for years. Great service, great product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cash16
Verified Purchase:Yes
After almost a year of having my machine it just died. I was able to get someone to help me & get the requirements for the replacement. I did the required things & waited a couple weeks. This was to give time due to the replacement being during Thanksgiving. That is where it became complicated. The pictures required on the return email got lost. Then called & tried to get someone to help me, that person tried to create a whole new ticket & process. Called back and they tried to transfer me to someone else due to the call being transferred to some other country it kept being dropped or where I could only hear myself. Eventually 4 calls later I got someone who was able to track all the calls & tickets & put them together & eventually get my replacement under warranty sent, after almost 2 months of the original call.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JRRR
Verified Purchase:Yes
Bought a single cup Keurig K-supreme 6 months ago, it quit working after descaling. Called customer service and a new coffee maker was sent, since the original one was still under warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Savy
Verified Purchase:Yes
I had a Keurig Supreme that was less than a year old that just stopped turning on one morning. I called the keurig service number, after a couple of questions, he ordered me a new one and in about 5 or 6 days I had my replacement . I did have my receipt from the original purchase , that helped so save your receipt !!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Great replacement
Verified Purchase:Yes
Had to have my Keurig replaced because I did the scaler cleaning. Great experience with Keurig to have it replaced and shipped to me. Only problem is it was shipped in it's retail box and by the time I got it, the box had crushed corners and a big hole in the box which caused a scratch down the side of the Keurig itself. It was just a cosmetic issue because it works just fine. I couldn't go another day without having my Keurig so I didn't complain or send it back.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: All day coffee
Verified Purchase:Yes
I purchased a K-Supreme Keurig a few weeks ago. It wasn’t working properly but Keurig Customer Service was outstanding and I received a replacement quickly! Love the new design! It leaves more counter space and works great!
I would recommend this to a friend!
Written by a customer while visiting keurig.com