The new pot is wonderful. Punching 5 holes in the top of the pod means the coffee is brewed evenly and so quickly the coffee seems hotter than my original Keurig. The web site needs a lot of work in my opinion. I ultimately had to call for help and the pot was still sent to an old address. This is very frustrating and worries me about trying to make any changes to my automatic delivery.
This is the second one, which replaced the 1st one, I have coffee grounds in my cup everytime & when I clean the machine, & wipe it out, I have coffee grounds coming out all over my counter. I do not like the multi stream, I never had this much trouble with the single brew stream.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 23, 2021
We're so sorry to hear you've been disappointed with your coffee maker. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Disappointed that it broke to soon , I had to call to a second time for information on how the warranty was proceeding . It took a month to get the machine replacement.