We love our new K-Supreme. It is compact, excellently designed. Coffee comes extremely fast and very hot. We could not ask for a better coffee maker. Thank you Keurig for making our mornings delightful
The first couple of cups, I thought wow this is great. After that, downhill. The coffee is disgusting, and it's not all that hot. It wanted to be descaled, did so, now the descale light will not go off - and we are using filtered water to begin with. Doesn't even begin to brew the actual amount you ask for. This is our 3rd Keurig so we are not unfamiliar with the brand. I've tried using the 'my K-cup' and brewing that way - at first it was okay but as we've used it (had this since around early December) it's just gotten worse. We are using the same coffee brands we've always used and liked.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 24, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Purchased this for my father who liked his old Kurig but always wished it would make a stronger cup. The Multi Stream design coupled with the option to brew a stronger cup has solved that issue. He could not be happier.
I called Keurig to talk about a problem with the machine. I had tried to descale it. It had been working great, we both love the taste, resevoure size, and the small footprint despite the large tank. I likely descaled it incorrectly by watching a u-tube video. But the factory still shipped a new one out to me right away. It took a while to get here because of the bad weather keep all deliveries from being made, even mail. It's here now and we still love it and are life long Keurig users (about 10 years now).
Bought the k supreme in January after a couple of weeks noticed it was wet underneath, didn;t think nothing about it UNTIL it happened again and again. Found water probably once a week but only I guess because it was building up underneath. Called customer service and they were very nice and replaced my supreme. Hopefully it was a one time leak and not how they all are. Overall very satisfied.