Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
1
multi stream is the worst
on February 25, 2021
Posted by: saa22
I have been using Keurig for years and love products but this newer multi stream is the worst. I have coffee grinds in every cup, the descale light is on already and I only used it for a month with filtered water, and every so often the pod explodes and coffee and grinds come out everywhere and you have to take machine apart to clean it. The design of the machine is great but go back to one puncture hole.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
Have you tried reaching out to our consumer care team regarding your K-Supreme coffee maker? 866-901-2739 We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
2
Not worth it!
on February 25, 2021
Posted by: KendraP
I've had thus for a few months now. Giving it 2 stars b/c the coffee does taste better & the sleek design doesn't take up as much space. I have owned the keurig 2.0 for years & I can't complain. I was intrigued about the new technology.
Cons: coffee not hot enough, I have to microwave it for a min. 2. coffee grinds in every single cup of coffee, water, hot chocolate... you name it. 3. Not easily cleaned, I'm literally in there with a toothbrush b/c I feel as if a simple wipe is not enough; it's just too much. I've put it back in the box, highly dissatisfied, it's way after the return date & I'm still going to use my other until it gives out. I do not recommend this product maybe they will come up with something better.
Cons: coffee not hot enough, I have to microwave it for a min. 2. coffee grinds in every single cup of coffee, water, hot chocolate... you name it. 3. Not easily cleaned, I'm literally in there with a toothbrush b/c I feel as if a simple wipe is not enough; it's just too much. I've put it back in the box, highly dissatisfied, it's way after the return date & I'm still going to use my other until it gives out. I do not recommend this product maybe they will come up with something better.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
Hi Kendra, thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on February 24, 2021
Posted by: Lydia00
I was very excited to try the new multi stream. At first coffee came out great after about 6 months coffee started coming out very watery and at times it would spew water only. I descaled and purchased the cleaner as well. The only way that our coffee comes brews properly will be when we hold the compartment down tightly. This defeats the purpose. This is our second Keurig and debating on purchasing a third.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 3, 2021
We're so sorry to hear you've been disappointed with your K-Supreme coffee maker. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
I don't understand
on February 24, 2021
Posted by: Akaycia
I seem to be having the same issues as a lot of other customers. Purchased the Supreme for Christmas and already it says descale. Went through the whole process and the light won't go off and it only puts out about 2oz if that. Paid way too much to have these problems. Keurig needs to do a recall or something because this is unacceptable. I'll be contacting customer service but I need more than a replacement. Run me some coffee for the inconvenience.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 2, 2021
Thank you for your review. Did you activate the Descale Mode on your K-Supreme coffee maker before starting the descale process? When the descale process is completed, the DESCALE notification turns off on its own and the brewer will exit the Descale Mode. If you need assistance with this, please call our Consumer Care team at 866-901-2739. We will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
5
Newer Unit
on February 24, 2021
Posted by: Retired 1
Bought this unit to replace a unit that was 9 years old. The older unit was always extremely loud. When the pump would run to fill the heater it sounded like our garage door opening and when making the coffee it also was quite loud. My spouse just got sick and tired of the noise when making coffee. Also, had to run the water through a couple of times to get the stronger brew. Hook this up today and ran a couple of cups of water through to check the flow and temp. Temp was 172 and the 12 oz gave 12 oz's. Ran a 12 oz cup of Dark Roast through and it came out great. The 5 prong works great to ensure more coffee in the pod gets hot water through it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: skt99
Verified Purchase:Yes
We received our coffee maker 2 weeks ago. Love the new feature of the 4 extra water spouts increasing the flavor of the coffee. I thought, at first, that the water tank was smaller than our other coffee maker but it actually holds quite a bit more water while taking up less space. All in all, we are very pleased, once again, with our new Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: nielsen
Verified Purchase:Yes
I bought this a month ago because my previous coffee maker stopped working, and I like this one so much more. It has a clean look and the movable water tank is super convenient.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Marianne0415
Verified Purchase:Yes
I do like this Keurig, but I have had trouble with it not brewing the full amount of coffee I asked for (e.g. 10 oz would give me like 4 oz) and sometimes has an off taste. Usually, it's great, but it doesn't work properly 100% of the time.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com