This machine replaces an identical machine that experienced an untimely demise. First, I want to thank Keurig for a friendly, hassle-free replacement experience. You exceeded my expectations. Now to the review. I love the streamlined design of this machine. I have an older kitchen and needed a machine with a small footprint. Keurig delivered! I especially appreciate the ability to reposition the water tank to the rear of the unit. Very clever! It's quiet and fast-brewing. It serves our needs well.
My Keurig that I had purchased 7 months ago stopped working. I called Keurig support and after answering a few question with their tech support I was told they would be sending me a replacement. It arrived within 10 days and is working great
This brewer was a replacement for ours that had something happen to lose power. It is the best brewer ever and makes fabulous coffee. So grateful for the understanding and courtesies shown by the Keurig staff that helped us with the replacement.
My keurig was not working. I called customer service and my call was answered immediately. I couldn’t believe that I actually got a live person to speak to My customer server was very polite and helpful and instructed me. He told me what would happen and again very promptly my problem was addressed. I couldn’t be more satisfied. I highly recommend keurig. They stand behind their products! Very impressed!
Our coffee maker just shut down completely slightly outside of the warranty period. I contacted the company and they replaced the machine free of charge.