Had an issue with descaling my first Keurig but customer service was wonderful and replaced my machine. New Keurig is a wonderful way to start the day.
I bought my Keurig a little over a year ago and then had a problem with the descaling it. They were extremely prompt in sending me a new one. This company stands by what they sell.
I had a defective machine and the factory was unbelievable in the replacement with a new machine. Can't recommend them highly enough for their actiond.
This is a replacement for the identical one I had but the descale light never went off and I wasn’t able to even get water to come out. This is the second one I have had where the descale light wouldn’t go off. I’m skeptical about this particular model. It’s great when it works.
Very Happy with Keurig. Had an issue and replaced at once. Love this coffee maker. Makes great coffee and don't have to make a full or half pot of coffee in my regular brewer.