I replaced my old kuerig with a new one, it was not getting the water hot enough. I called your customer service and they sent me a replacement, with no hassle. I am now very pleased with my new coffee maker, works great and now my coffee is hot. Thank you.
I have had this coffee maker a little over a month and I love it. Bought it to replace a Sobly which was horrible. Can't believe how fast it makes a cup of coffee. Highly recommended.
I bought this one to replace a 7-year old keurig elite that was finally wearing out. I drink black dark roast coffee and the stronger the better. I also have a 2.0 that has the "strong" option and like the way it works so went with this model for the new "multistream" feature. And it works, I do like the coffee better than the 7-year old model but the machine itself feels very cheap. I am very doubtful that I'll make this one last more than a year the way it feels. It is super light and unstable, just the pressure needed to close the handle is enough to move the machine around on the counter. On top of that it is much messier than the old model based on amount of coffee that splatters around the machine. So I docked it one star for being messy, one star for being so unstable, and 3 stars for feeling like a cheap plastic toy (it gets 2 stars added back for making a good cup of coffee).
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2021
Thanks for your feedback. We will be sure to pass along your comments to the appropriate team.