I bought this Keurig in January, stopped working in February. Called to report and have it replaced because it is still, obviously, under warranty. My first contact was with a female, very polite, but very hard to understand. I was told my complaint would be forwarded for evaluation. A week later, I had not heard anything. I called again and the operator, who was very easy to understand, tried to transfer me to another department, but said they were busy so she would forward the information. A week later, I received a new Keurig. Took over two weeks for a replacement.
My husband and I wanted a smaller Keurig for our vacation home and we had an empty narrow kitchen cabinet left . By placing the water reservoir in the back of the Keurig it fits perfectly into the 7 inch wide cabinet. We also found out there was a high elevation setting and that works perfectly too.
I love this keurig but who puts a black cord on a white counter top appliance! I would give it 5 stars if it had a white cord. It looks awful with my white subway tile.