I got this as a replacement for my 5 year old Keurig 2.0 The quality of construction is not as I expected from Keurig. The five holes for saturation is a bit to many as I have coffee grounds in every cup, however it does make a good cup of coffee. The price was a bit high as it was the same price I paid for my 2.0. I suppose I expected a higher standard from Keurig.
I was shipped a new machine because I was having trouble with the Keurig cup that we purchased to brew our own coffee. Even with the new machine and new cup it still leeks all over the place.
I've had Keurigs for years -- only replacing them when I wanted to update the color, etc. -- all after about 5 years with no problems! This time my new machine failed after about 4 months so I called Keurig. They honored the warranty and shipped me out a new replacement. Great customer service!!
I received this as a gift for christmas from my mother (she gave it to me after the new year). I'm currently on our third one. It shuts off randomly. We have had customer support try to help us fix it over the phone, but it didn't work. It's a great product...when it wants to work. It's been 3 months and I'm already one my third one! I'm going to wait for this one to die out and try a different model. 4
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2021
We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Waiting on my 3rd k Supreme. My first lasted 3 months and just stopped working, the warranty replacement lasted 20 days and also just stopped working. Please fix the issue! Unfortunately, this is the best tasting coffee out of all my past machines.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.