We were very pleased with the response and quick replacement when our new K-Supreme coffee maker quit working. We love that model of Keurig. It was our third and the other two lasted several years.
So far so good. But to be honest I haven't had much luck with the longevity of these coffee makers. This is my second one that broke during the warranty period and I had another one that needed a replacement part sent out.
I like this model. I had one that the pump went out on after a few months, but I liked it enough to try a 2nd one.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, November 22, 2024
We are very glad you are enjoying your K-Supreme coffee maker and are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.