My first K K supreme became faulty always said descale and wouldn't give me hardly any ounces but then I got my warranty replacement a month ago and it still runs great! I love all the features and it's a great little coffee maker Hopefully it'll stay that way this time
I am extremely disappointed to have to buy new filter holder --- why did you not put that on the outside of the box. Like " batteries not included" The pods are not environmentally .friendly so we when our Keuig died, we have many now apparently unusable filters. We do like the smaller footprint. Another trip to the masked store is a hassle and we do not even know if they have any. Please get the packaging right.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 6, 2021
Thanks for your feedback. We'll pass your suggestion along to the appropriate teams for review.
When we needed to replace our coffee maker, I hesitated about getting the K-Supreme model versus the less expensive classic model. I am so glad it I the K-Supreme because the multi-stream feature really does make the coffee taste richer.
1st one lasted a month before it would no longer power on. They replaced it. The 2nd one lasted 2 months. The replacement is being sent out today. I will say their service dept is excellent, but it’s sad i’m getting to know them so well. They did put it on record that if this one blows i would like a different model in replacement.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.