The first one we bought was leaking at the base. I called . Keurig and they shipped it out. Within a couple of days. I like how quick it makes my coffee.
My Keurig Supreme unit locked up and I tried using suggestions on the website to remedy the problem, but after failing to resuscitate it, contacted customer service. After describing the problem, I was sent a shipping label to print and return the unit to the factory. A short time later a brand new unit arrived and I could put my Keurig 2,0 back into reserve storage.
Bought this to replace an old machine. 4 months into it, the machine died. Going back to the old one. Wasted money
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 13, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
I had the Keurig 2.0 touchscreen forever. It was my absolute favorite machine and I was disappointed to find that it was discontinued and there was nothing else close to it. For the past month I have went through THREE different machines. THREE. One stabbed me every time I put pod in, one only went to 10oz, and the last one left coffee grounds in cup or didn’t brew at all. I seen this brewer and liked the options, told my husband that this is the last keurig brewer we’d try and if this didn’t go well we’d go back to our trusty Bunn and brew whole pots again. Brewer came and was pleasantly surprised that it was a bit bigger than it looked in the picture. We love the water reservoir handle and how you can move it to different sides. We LOVE the top when you open it, it’s on a spring open and STAYS OPEN. We love the multiple holes that it makes for better streaming, less chance of a clog up. The cup sizes are perfect, got our 12oz back. Ice coffee option is great too with summer coming. It came with a filter (they all should) and that was great too. It shuts off itself after being idle awhile. We still love our 2.0 but this brewer is well worth the money and it’s a keeper so far. You have the option of upgrading to next level brewer if you want more options (bigger tank, more cup sizes, and more options on top) but this brewer has everything we need. So I can confidently say that we FINALLY found a replacement brewer and Bunn will have to wait a bit longer for its come back.