Keurigs are always great. The only reason I'm not giving this a five-star is the multi-stream doesn't make any difference. I could have gotten the Keurig mini for cheaper with the same results and less countertop space used up. It's still a great product and it looks great on my kitchen counter.
The customer service department gave me EXCELLENT customer service when I called! Representative listened, was very kind & replaced my machine without hesitation to please this customer! Best customer service I've ever had!
For the most part I love it! Definitely notice a richer more flavorful cup of coffee than with my old Keurig. I love the four size options and the fact that it states the number of ounces as opposed to the pictures of the cups. (It’s the little things). The compact size is so much better on my countertop and the water reservoir is easier to fill with the handle.
The only thing I’m not thrilled with...... I use a lot of ground coffee, so I use the reusable “My K Cup”. The k cup holder in the machine is much harder to pop out to get the reusable one in than it was in my older machine. There’s less space at the back to get your fingers in there.