I bought my Keurig in October and it just stopped working 4 mo later- but customer service was great and sent me a new one immediately. And now I am back to making great coffee each morning. I have had many Keurigs and this is the first time I have had a problem with any of them.
Bought Keurig back omin September 2020 and stopped working in March 2021. Contacted Keurig and immediately sent a replacement that was covered under warranty. Happy with the replacement brewer.
Love the size and functionality of this machine, but it has shortcomings. Brewing a cup of coffee using a Keurig reusable filter is a mess! I mean the coffee gets everywhere. The stream is not consistent and or steady it splatters and putters throwing coffee all round the machine :( I believe this is a design flaw in Keurig's reusable filter design. The issue is lessened with a normal K-cup brew. I did not have this issue with my old machine. So I am disappointed and can not give it 5 stars.
A major improvement over the 3 prong model. This 5 prong makes the coffee taste like I just brewed a pot of coffee. I drink mine black and never thought a k-cup could rival a pot of fresh brewed. I am a believer and so glad I got this machine.