My original Keurig purchase stopped working and I called Keurig asking for assistance . Once it was determined the unit was bad Keurig immediately sent me a replacement unit. No hassles.
I bought 2 k Supremes in November of 2020 for Christmas gifts After 2 months of use the first wont power up. Then the second one quit one month after. Keurig did replace both machines, But I wouldn't recommend buy this one. I should have bought the Classics Version. It was my first Keurig and Its still making good coffee at work in my office and its 6 years old.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
This is not the experience we would like you to have with your coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
The size of this coffee maker is perfect. The only thing it seems to run out of water very quickly. I like how there’s a button for making a stronger cup of coffee too.
We liked the quality and performance of the first one so much that we bought a second one, Had a little problem with one of them and Keurig customer service could not have handled it better. Great coffee maker! Thanks Keurig team.