Got my k-supreme a month ago & I love it..love how quite it brews..how slim the unit is..how it pulls the water as needed..the ease of the settings .. great improvements
I am excited about this Keurig coffeemaker. I was planning on purchasing the same model that I have been using for several years but I was drawn to this one. The handle on the reservoir caught my attention and I am so glad it did. The handle is the best feature for me as I have nearly dropped previous ones. Plus this one takes up less space and is quieter than my old one. I also like not having to wait for it to heat up before inserting my pad. This is the best one so far in my opinion that Keurig has done.
I have my 2.0 for 4 years until the lift mechanism broke. So I bought the K-supreme. We have had this new one for 3 weeks and it just powered off and will not brew. I reset it by unplugging and holding the power button in. Left it unplugged for hours. Reseated the water reservoir and it is still dead. Searched the internet for help and found this is common with the new K-supreme. So we will return and look for a different brand, this should be recalled!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 26, 2021
Thank you for reviewing your coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!