I bought a Keurig unit about six months ago. The coffee maker quit working recently. I called in and was given excellent help to get the unit replaced. New Keurig was delivered in about a week. Thanks
This replacement is working great. Keurig made sure that I received a quality machine after the previous one malfunctioned, and it was delivered in 2 days.
I WAS HAPPY with the product although it quit working after four months. My experience with your customer service was very positive. The new machine was sent promptly. Hopefully this one will last.
I need to start by saying that we love using this. It’s fast, convenient, and completely user friendly. The help we received in our warranty replacement was top notch. The process was so easy and with no time at all we were brewing our morning cup of joe with our new replacement.
My existing Keurig 2.0, is still working after 5-1/2 years and HSN had a special on this new Keurig K Supreme. It still is an amazing unit and like the handle on the water reservoir, plus the unit is a little more compact. The selection of cup oz is fast and easy and have the grey model. The reusable filter that came with the unit, from HSN, is not for the Supreme, but for the older models. I had to order the correct reusable K cup as that is what I use for my Duncan Donuts ground coffee. Keurig is the best and look forward to several years of usage on this new Supreme. Under our kitchen sink, the cold water tap has a canister filter, with the filter strength to help with SCALE and other elements. Our city water comes for 7 wells. Maintenance is done after about 6 months and there is hardly any scale, when flushing out. There is no clogging of any type over the same period.