Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Mammyd
Verified Purchase:Yes
I had to call because I was have problems descaling and they handled it with professionly. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DRho
Verified Purchase:Yes
I love this machine but the return process is very cumbersome and not customer friendly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: HOGRIDER
Verified Purchase:Yes
My Keurig quite dispensing proper amount of water per serving. I contacted Keurig and they gave me two choices. One was to send pictures of the serial number, picture of the unit, and purchase invoice. These 3 pictures were too big to xmit. So I split them into two pictures using the same case number. Customer Service could not put the two emails together (even though I sent them a note telling there were two emails) and keep telling me I needed to send them the picture of the unit in order to process the claim. I resent them another picture and they assigned a different case number to this file. It took them over a week before they finally decided I had purchased a Keurig. Finally after a few more days they said a replacement was being processed to be shipped to me. Since I didn't have a coffee maker during this whole process, I went out and took care of the issue locally. A replacement unit was finally being delivered which I refused to accept since my problem was solved. A second option was to mail my old unit to them and they would send a replacement. This would have taken a min. of 2 weeks, all without coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Patron
Verified Purchase:Yes
This Keurig was a replacement for the exact one I had that was still in warranty. I had the most pleasant communication and follow-up I have ever had with any product for any reason. This was also my third Keurig product and because of this experience I know I will be purchasing another one when it comes time.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Raydeen
Verified Purchase:Yes
The coffee comes out good but the temperature is not as hot as other units that I have had before. I like my coffee really hot and this one just comes out hot.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Replaced one, same problem with the replacement
on April 21, 2023
Posted by: Melissawilson777
Verified Purchase:Yes
I had to replace the keurig we got for Christmas because the top doesn’t go all the way down and it drips water, instead of all of it going thru the pod. The replacement did exactly the same thing.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: GURUBOB
Verified Purchase:Yes
I CAN'T SAY ENOUGH ABOUT THE SUPERVISOR WHO WAS DIRECTED TO ME. VERY SMART AND KIND. FANTASTIC COMMUNICATION. A++++++++++++++++++++++
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: The brier
Verified Purchase:Yes
My wife and I love it she likes tea and doesn’t have to wait for the kettle to boil
I would recommend this to a friend!
Written by a customer while visiting keurig.com