Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: pdal
Verified Purchase:Yes
This was a warranty replacement for a previous one I purchased very recently that blew up during the brew cleaning cycle. Keurig was very good about giving me a replacement after I had to take pictures and several other things to show them what the brewer did. It actually started smoking. I have had Keurigs for years but I have not found them to last very long. But I like the convenience and the K pods and the model choices. This replacement model seems to brew more slowly than the one that blew up. Not sure why that is since it is the same model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
I've had three of these fail on me.
on April 17, 2023
Posted by: dancy
When this works, it's a great machine. But three times now, it has just totally quit working and we've had to get a new one shipped to us. Kudos to Keurig for standing by their one-year warranty. Make sure you keep a photo copy of your receipt.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
We're sorry to hear about the issues you have faced with your K-Supreme coffee maker. We are glad that our Consumer Care team was able to assist you. If you need any further assistance, please feel free to reach out to our team at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
Over heated
on April 18, 2023
Posted by: Erin2
I have had this keurig for Leads then a year. while I was descaling it, it over heated and shut down. Now it will not turn back on. I tried unplugging it for a while but it still will not turn back on. I have read other reviews and it seems this is a recurring issue on this model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
We're sorry to hear that you have experienced problems with your K-Supreme coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: 1cupaday
Verified Purchase:Yes
This company stands behind its product. And we love the ease of this machine!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ron 50
Verified Purchase:Yes
Had an issue with my Keurig coffee maker company made it right, sent a replacement
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BreeT
Verified Purchase:Yes
I’m on my second Keurig and so far this is my favorite! Love the filter, cold, and hot coffee options!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
We're so glad to hear you found a new favorite with the K-Supreme coffee maker! Thank you for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
3
Dies after descale
on April 19, 2023
Posted by: Hunterwidow
Had my 1st one 3 months and died after descale. Replaced it with the exact one and 4 months later the same thing happened. During descale add water light didn’t come on and it must have over heated and after adding water it wouldn’t work again. So I YouTubed it and if you take the cover off you can reset the thermostat. It came back on and runs but still says descale. Love the single cup idea but this is a hassle
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 20, 2023
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: Fsavant
Verified Purchase:Yes
I loved my new K-supreme but the customer service was awesome
I would recommend this to a friend!
Written by a customer while visiting keurig.com