Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Nunyabizness
Verified Purchase:Yes
Our Keurig would not work after descaling it for the second time, I called the number on the pamphlets & Talked to Coocie from Keurig she ende up ordering me a new after she to.d me how to send the info from the old one that wasn’t even a year old .
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Handi
Verified Purchase:Yes
Keurig customer service made it simple to honor the warranty that comes with my coffee maker. A few simple steps on my part and a few days later I had my replacement, Keurig you rock, thank you so much.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Taylor07
Verified Purchase:Yes
I was wondering why my new Keurig Supreme was making worse coffee than my boyfriends old original, so I decided to investigate. I thought the multistream technology was supposed to be a huge improvement but it seems to be an issue with proper seal on normal K cups. A lot of water escapes the K cup, leading to weak coffee and grinds in your drink. I will talk to customer service about this but in the meantime it might be safer to go with a non multistream model
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2023
This is definitely not the experience we want you to have with your K-Supreme coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Sunnyb
Verified Purchase:Yes
The warranty on this is great. The actual keurig is a huge disappointing design flaw. From now receiving my third replacement- this is my take. About once a month it will go into limp mode, making about a quarter inch of coffee at a time. Forcing you to descale it. Once the descale process starts- you can’t get out of it until it decides it’s done. So you are running it constantly to get thru the process, which causes it to overheat inside the cup cavity and physically warp the plastic. At this point it either shuts itself off and won’t restart (keurig sends a new one), or it’s now warped so bad inside that it won’t seal to the top of the k-cup, and grounds go everywhere. I absolutely hate this coffee maker and would ditch it all together if they didn’t keep replacing it. In my opinion- make a better coffee maker and you wouldn’t need to replace it so much. My original purchase was in Feb of 2022. So in a year I’m on my third coffee maker. My previous Kuerig lasted me over 8 years.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Allcar
Verified Purchase:Yes
Thank you for promptly warranting my Keurig coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mary 52
Verified Purchase:Yes
This is my 3rd brewer of this type. First lasted 2 yrs Last one less than 2 months. Good customer service REPLACED IN 3 DAYS. Hope this one lasts Like that it has a reservoir and also doesn’t take up too much space
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lagerlane
Verified Purchase:Yes
The service was great the replacement arrived promptly
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: hjor
Verified Purchase:Yes
This coffee maker has great features like 4 coffee sizes setting for strong coffee and an over ice setting. It's also quite compact for smaller areas.
I would recommend this to a friend!
Written by a customer while visiting keurig.com