Had a issue wit my K- supreme. Customer service was outstanding. Listened to the issue, came to an immediate resolution and then provided communication and follow through beyond any experience I have had with any other company. I was impressed. Efficient and thoughtful.
I like the Supreme better than my earlier models. Coffee is actually better. When I needed help with a warranty claim the rep was professional and the replacement unit arrived quickly. No complaints.
Love this Coffee Maker - it has 4 sizes of coffee and the feature that makes it better than others is the handle on the water container. So easy to refill. Customer service is excellent. My pot stopped working and I had a new one in a week sent to my home.
Got a new one that heats the coffee hotter than the one replaced, however, feel all models should have a hot button. I make my hotter in the microwave.
My husband recently purchased this Keurig for me, within a couple of uses, it malfunctioned and I contacted the service warranty department. They did some troubleshooting with me and decided it wasn’t repairable. They promptly shipped another unit and we are very pleased with it. Love it’s compactness and easy assembly. Thanks for great customer service