Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Hubert
Verified Purchase:Yes
Don't get me wrong, I love my Keurig; HOWEVER, I've had 5 K-Supreme units and all have died for the same issue. At about month 13 the fill water light comes on even though the water unit is full-it won't go out. The sensor unit needs redesign!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Keurig best friend
Verified Purchase:Yes
Coffee maker was not operating properly -- k-cups were not puncturing properly causing water to run over top of machine along with grounds. Unit was replaced and customer service was super. Thank you so much
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Butterfly115
Verified Purchase:Yes
I love this small, space saver, and perfect for a single person like me. Had mine 6 months, had a problem and they just replaced the whole thing within a few days. No hassle and great customer service. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rasmine
Verified Purchase:Yes
Love, love this coffee maker, small in size but big in performance.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Baker100
Verified Purchase:Yes
Awesome customer service and perfect product performance!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Poor Reliability
on March 21, 2023
Posted by: Cisco225
I just received my 3rd coffee maker for this model.
We really like the white color option, since goes so well with our kitchen color scheme.
While it lasts it works really well, starts brewing really fast even at start up in the morning.
The problem has been it's only lasted 8 weeks for the first one and 10 weeks for the second one. Both times, they have lost power and gone dead while descaling.
I followed the instructions exactly according to the user guide provided plus I've descaled previous models many many times. I noticed that the add water light never came on for either coffee maker when it runs out of water. The only reason I gave 2 stars is because of the excellent customer service. Both times I received a new coffee maker within 3 or 4 days and they were very helpful. Hopefully better luck with this one.
We really like the white color option, since goes so well with our kitchen color scheme.
While it lasts it works really well, starts brewing really fast even at start up in the morning.
The problem has been it's only lasted 8 weeks for the first one and 10 weeks for the second one. Both times, they have lost power and gone dead while descaling.
I followed the instructions exactly according to the user guide provided plus I've descaled previous models many many times. I noticed that the add water light never came on for either coffee maker when it runs out of water. The only reason I gave 2 stars is because of the excellent customer service. Both times I received a new coffee maker within 3 or 4 days and they were very helpful. Hopefully better luck with this one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2023
We appreciate your review and apologize your K-Supreme coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
K Cup Leaks
on March 22, 2023
Posted by: MichelleG79
I bought the Keurig Supreme yesterday and a K Cup. The K Cup is not user friendly and overly complicated. In order to use the K Cup in this Keurig, you have to remove a piece from the Keurig (which took my forever to figure out and I finally found it on a youtube video from a customer). We made our first cup of coffee this morning and it was fine. Second and third cup leak water from the K Cup. Tried repositioning the red o-ring piece and nothing helps. I will be returning today.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 27, 2023
Have you tried reaching out to our Consumer Care team regarding the issue you are encountering with your Keurig My K-Cup and your K-Supreme coffee maker? We can be reached at 866-901-2739 and will be happy to help!
Written by a customer while visiting keurig.com
Posted by: Donnyb291
Verified Purchase:Yes
Works so great!! Love the speed and efficiency of this!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com