They could not have been better or nicer than they were. they first had me do some things to see if it would fix the problem, then when it did they said we will just replace it. I have NEVER had any company be this understanding and nice as they were. Replacement arrived soon and on time.
MULTI-STREAM TECHNOLOGY EXTRACTS MUCH MORE FLAVOR!
on June 7, 2021
Posted by: ChipB
Verified Purchase:Yes
I was not a fan of pods because I felt I could not get a strong enough cup. After all, the original machines injected the water into one hole in the center of the pod, so the grounds around the perimeter of the pod did not participate in the brewing process. The multi-stream machine injects the hot water into FIVE holes....one in the center and FOUR more around the perimeter of the pod. VOILA! Makes such a difference. The person who invented the Multi Stream technology deserves a huge raise!!!!!
I have to microwave my coffee every day. Never brew hot as the last one I had.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 9, 2021
This is definitely not the experience we want you to have with your K-Supreme coffee maker. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
I have always liked Keurig I've had several of them of the years. This particular time it was a replacement for one I had for about 6 months and they were very quick and pleasant about replacement no questions asked. i will continue to do business with them.
I recently had to return my Keurig and was happy to get such great customer service! The exchange went very smoothly and was handled very professionally!